VMS and Equipment Master creation for Warranty

[Former Member]

Hi, Can anyone tell me what is the recommended method for assigning warranties for vechicles when using VMS. Is the Equipment master or General Object number and what is the difference between the two ?

[Former Member]

Hi,

you mean this:

http://help.sap.com/saphelp_dimp50/helpdata/EN/91/88c43ace7a3b46e10000000a114084/frameset.htm

In case, you are going to implement ERP Customer Service e.g. to manage service operations for VMS vehicles, then an equipment should be created. This object "equipment" is necessary for ERP CS. Otherwise, if there is no further use of an equipment in ERP, then you can just use the "general object number".

Best, Ute

[Former Member]

Ute,

I have seen this but this does give the action control matrix to create equipment (CREQ) using VELO. Although I have created general object number (GEOB) from VELO and assigned master warranty and measuring point from VELO, the claim processing (WTY) does not seem to recognise this object.

Regards,

Murali

[Former Member]

Hi

I have one question according warranty in VMS:

what is the difference between warranty assigned to vehicle and the one assigned to Equipment?

I am comparing solution and see some missing parts in both cases

My summary is like that:

Solution 1 - Warranty is assigned to Vehicle WITHOUT equipment

+ WTY recognizes VIN as valid warranty object

+ there is an action in VMS to assign warranty master (vendor and customer one)

+ in VELO you can see claim history (in tab Warranty)

problems

-there is no template for measurements points (as in equipment)

Solution 2 Warranty assigned to Equipment - equ created in VELO linked to vehicle

+ standard actions in VELO to create equipment,

+ standard solution to define template for equipment with measurement points

+warranty assignment is also as one action in velo

Problems

-tab with warranty history in VELO does not get claims related to EQU

-in WTY equipment must be entered u2013 better would be with VIN

-measurement points and warranty in velo are not visible (button in vehicle details)

I will be glad for your feedback

BR

Mimo