Value flow for DBM order with warranty claim

avihay_efrati2 · ‎2009 Jan 28

Hello all,

We are implementing DBM and WTY. We have 2 major questions regarding this scenario:

1. Should the "revenues" from the vendor (i.e. car producer) should flow to the Header Internal Order or to the Bill-to Internal order?

2. Should the answer to question 1 above be the Header Internal Order, At what point in time the costs and revenues are reposted from the Header order to the Bill-to order?

As you probably have understood, my interest is mostly on the CO side of the DBM module.

Kind Regards,

Avihay

Former Member · ‎2009 Feb 03

Hi,

At DBM order creation event-->> Header internal order will be created.

For each activity in DBM order, at goods issue, at labour value confirmation etc, cost will be deposited at header internal order.

At billing event, there is an action called Repost line item. This is applicable at claim event creation as well as SD billing document create event.

This action will transfer cost from header internal order to child internal order (at split level).

Hope it is clear.

Regards,

shabeer

avihay_efrati2 · ‎2009 Feb 03

Hi,

The process you have described is for service order, which you bill to a customer. My interest is in the warranty process from DBM.

We have faced 2 situations:

1. The postings from the warranty claim were posted to a sort of "bill to" order. The reposting happened properly. This deviates from the behaviour of customer billing since when you bill the customer ther revenue is posted to the header order and immediately reposted to the "bill to".

2. Later in the project the warranty "revenues" were posted to the header order and a sort of "bill to" order was created but the reposting did not occur.

We are not sure what the standard process should be. We suspect the revenues from the warranty should be posted to the header and immediately reposted.

Thanks,

Avihay

avihay_efrati2 · ‎2009 Sep 21

Eventually we discovered that the WTY revenues flow to the "bill to" order and at the same time the costs flow from the header order to the bill to order.