Returning Warranty Parts

[bcrao]

Hi,

How we process parts return to vendor in DBM warranty Claim Process.

We need to send back to these materail refeening Warranty/ DBM order.

Chidambaram

[Former Member]

Hello,

Returning the warranty parts to vendor can be aknowleded by updating "PtsStatusReimb." field at item levels at "item details" tab in warranty claim.

Whatever is process you finalised for warranty return parts flag this indicator.

SAP standard report also is availble in DBM to track these item level statuses to track.

Sanjeev Dhavan

[bcrao]

Hi,

Thank you for your earlierv reply,

I am facing another problem, In service order processing- if i use Warranty/Recall Process, system in not creating Billing Document.Even Push botton Create billing is not appearing.

I am unable to bill non warranty/returnable items.

The push button appearing only if i split the items for internal workshop -doc-type and system creating billing document only for those items.

If i check proforma invoice, it is working fine

How to solve?

Thanks and Regards

Chidambaram

[bcrao]

.

[Former Member · Accepted solution]

Hello

As per my understanding you are processing DBM orders.

Please note if In DBM order all Jobs are related with warranty jobs ( Split to Warranty claim) or all recall jobs after technical completion billing Button will not get activated. As you are getting reimbursement from warranty claim path.

If DBM order contains jobs chargeable to customer any ( DBM order Header Customer) then only after job technical completion "Billing Button" will be activated.

Regards

Sanjeev Dhavan

[bcrao]

Hi,

Thank you.I am working with other chargeble items too. The problem is resolved.

Chidambaram