parts warranty check in DBM

[Former Member]

Dear Experts,

Please convey how the parts warranty check works in SAP DBM service/warranty order.

We have created parts warranty profile with control 3. Maintained the warranty determination condition record.

Next we created a order without vehicle and assigned part warranty P1 in in sub-screen "warranty master data". The part item is seen populated in header sub screen. We also assigned the invoice date there.

But we are clueless how is warranty checked for this part after execution of the service order (ie invoice creation).

Please help. If possible give the flow of how parts warranty check works in SAP DBM.

Thanks in advance,

Nikhil.

[former_member585451 · Accepted solution]

Dear Nikhil,

Warranty is not directly integrated into parts ordes.

In case you need to use warranty for parts, the best we were doing is to create a service order and perform all the steps necessary to be able to create a warranty claim.

Flow would be like this:

Order Creation (add warranty category at the header)

Item Creation

Split creation (this split should be warranty relevant)

Warranty claim creation (go to warranty tab and create a claim)

process claim in transaction wty untill posting FI to documents,

Come back to order, invoice and close.

Hope this is helpful.

Would you be able to tell me the client you are working for?

Best regards,

Harsha

[bcrao]

Hi,

What KHC given is right,

Process warranty/recall from Service order. Refer AG0 -DBM BP scenario.

If you want to process warranty parts only from Service order- select Posting only- warranty option in DBM order type configuration- If you want to process both Warranty and non warranty items in service order, select sales order option

Thanks

Chidambaram