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Order 2000 and 2001 in DBM

Former Member
0 Kudos

Hi

I am using order 2000 and in split tab , i am splitting against order 2001 (wty) for warranty purpose. Then in wty tab i can generate the wty claim.

Then instead can i use 2001 as my main order.

What is the purpose of 2001 if we can use 2000 (and then) for warranty purpose.

Regards,

Ashutosh

1 ACCEPTED SOLUTION

former_member585451
Active Participant
0 Kudos

HI Ashutosh,

Greetings of the day!!!

There is a thin faber line of difference between 2000 and 2001 order types.

When the vehicle comes in for service the order type that we have to take is 2000. During diagnosis we get to know that some part is not working, after checking warranty you then decide to create a warranty split for that new item. Thats when we create a split for that job and create a claim. - This is the underlying importance of using 2000.

Regarding 2001, There could be situations, where in the vehicle would have come specifically come for warranty itself. In such cases order type 2001 is used.

There is no major difference between both the order types, excep that during reporting we can analyse how many orders were created as mere service orders and how many were created as warranty order.

I hope it is clear to you now.

Best regards,

Harsha

View solution in original post

2 REPLIES 2

former_member585451
Active Participant
0 Kudos

HI Ashutosh,

Greetings of the day!!!

There is a thin faber line of difference between 2000 and 2001 order types.

When the vehicle comes in for service the order type that we have to take is 2000. During diagnosis we get to know that some part is not working, after checking warranty you then decide to create a warranty split for that new item. Thats when we create a split for that job and create a claim. - This is the underlying importance of using 2000.

Regarding 2001, There could be situations, where in the vehicle would have come specifically come for warranty itself. In such cases order type 2001 is used.

There is no major difference between both the order types, excep that during reporting we can analyse how many orders were created as mere service orders and how many were created as warranty order.

I hope it is clear to you now.

Best regards,

Harsha

0 Kudos

Hi Harsha

I agree.

If am using 2001 order type assuming vehicle is under warranty, then to generate claim you need to use warranty category..

Then in above cases, how to populate wty category (even thoug it is maintained in /dbm/wty1) in warranty tab....Its not populating if i use 2001 order..

Regards,'