Error while executing action SMCO in VMS Build-to-Order process.

[Former Member]

Hello All,

When I execute the Action 'SMCO' for service order confirmation, the system says that the action cannot be executed due to the error: "Actual date(s) is in the future (check parameters)". Also the Actual start & End Dates are blank in the service order. This is creating a problem such that the Action 'SMIO'-Create Billing request for service order cannot be executed for completion of the Build-to-Order process.

Is there any customizing setting in ECC - Customer Service (CS) component which is causing this error?

Thanks in Advance,

Pramod

[Former Member]

Hi pramod

can i know what all action control martix is set for VMS in SPRO> vehicle management system > actions control matrix

which manual you have referered to map the scenarios of VMS. Is there any Best practice for VMS ?

Kaustubh

[Former Member]

HI Kaustubh,

Thank you for the response.

The Action matrices I use are ECMM (Primary) and ECSD (Secondary) and the set up is perfect. I was able to do it earlier and we also had a detailed system walkthrough but it seems to be different now may be due to some customizing changes.

It seems to be an issue with the setup in customer service (CS) which is controlling our VMS. I am executing the actions in the sequence SMNO (service notification) then SMOR (service order) and then SMCO (service order confirmation). Now the issue seems to be with service order confirmation where my Actual Start and End dates are blank which should not be the case to confirm the service order (SMCO).

Pleaes let me know if you need more information on this.

Regards,

Pramod

Edited by: Pramod Puttam on Sep 10, 2009 11:25 AM

[bcrao]

HI,

The action details are available in sap library under details for actions node

chidambaram