Error "Item Key for item type, item 00001 is invalid" during Warranty Claim

[Former Member]

Hi,

I am getting an error while creating Warranty claim in Dealer portal. The error is as follows:

"Item Key for item type, item 00001 is invalid".

wherein

Item Key - Injector_Pump

Item Type - Material

Warranty Claim Type - ZWUS

Action Control - ZWAR

The "Item Type Group" for the warranty claim is "00". This item type group has EXP, FR, MAT, SUBL & TEXT. Control ItemType for MAT is Spare Part, Material.

The item "Injector_Pump is defined in the same Sales Area as that of the Warranty Claim.

Can some one throw some light on this error?

Thanks & Regards,

Sandeep

[Former Member]

Hi guys,

Any inputs on this?

Sandeep

[former_member585451]

Hi Sandeep,

I have encountered the similar problem some time back.

To what I remember, I had opened the description of the message which had led me to the customizing entry. After maintaining that entry in the customizing, I could get rid of the message.

I am not able to recollect exactly what I have done, would you help me with the message number.

Best regards,

Harsha

[Former Member]

Hi Harsha,

Unfortunately, this error happnes in Dealer portal for which no message number or help is available.

Sandeep

[Former Member]

Hi Friends,

has anybody got any clue?

Sandeep

[Former Member]

Created the same question in Industries Solution - General forum.

[former_member585451]

Hi Sandeep,

As you have closed this question, we assume that it is solved. Would you post the answer to the solution here, so that we can use that for reference later on when needed?

Thank you.

Best regards,

Harsha

[sandeep_mandhana]

Hi,

The question is not closed. Since i did not receive any response in this forum, Created the same question in Industries Solution - General forum.

Regards,

Sandeep

[former_member585451]

No Issues.. In case if this is solved, do let us know.

-Harsha

[sandeep_mandhana]

Hi,

What i understand is this is one of the most common problems faced during projects. Interesting thing is, this behaviour is not consistent.

I tried my luck with notes but no help.

Sandeep

[Former Member]

Hi,

I am working in automobile warranty Implementation project.

You are true, the errors in Dealer portal is not consistant.

We too faced this issue..

But we found the solution in BSP..

Give me full detail I will let you know step by step ...

[sandeep_mandhana]

Hi Lakshmanan,

I tried to reach you on your mobile but with no success.

Regards,

Sandeep