DBM 6.0 Appointment Scheduling not working

[Former Member]

Hi,

I am facing problem with appointment scheduling in DBM service order. I did all the configuration necessary for appoinment scheduling. But I am not getting button "appointment scheduling" on the service order screen. Also can any body tell me the in detail process for configuration of MRS,WFM and DBM required for appointment scheduling with example

PS: I did all config as per best practices.

[Former Member · Accepted solution]

Hi,

please make sure that all steps of the document

https://websmp206.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=011000358700005930...

are executed.

The reason can be also that the used dynamic button of the event PLANNING_SAVE is already used from another event. This cause that the button doesn't appear on the UI. You can check that within the table /DBM/OE_EVENTS and the field DYNAMIC_BUTTON.

Regards

Wolfgang

[Former Member]

Hi Wolfgang,

Thank you.

1. Yes I configured the button to be dynamic visible also I checked it is not used elsewhere.

2. Intrestingly i debug and found that whatever changes I made in DBM order control are not picked by program but instead some old setting data in which for event "App. Scheduling" the button was not configured.

Do you know how to refresh this with latest order enging data?

When i corrected it in debugger every thing was ok then.

Just it is not picking correct data from database but some old buffered data. ( Or is this some basis issue ?

Regards,

Ganesh Sawant

[Former Member]

Hi,

there can be only two reason why you don't get the actual data.

1) The transaction /dbm/order was not restarted

2) You activated a different customizing version. Please delete the parameter ID /DBM/VT_OVERRIDE from your user profile.

Regards

Wolfgang

[Former Member]

Wolfgang,

Thank you very much.

That was parameter issue.

Great.This solved my issue. Actualy it was set my somebody but sap has not mentioned it any document. Do you have documents related to SAP DBM apart from the URL you posted.

regards,

Ganesh