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The People Side of an SAP Customer Center of Expertise

SAP Community

The reality of the cloud is that change is becoming a continuum, rather than a periodic event. This means the way a business and its Customer Center of Expertise (Customer COE) operate needs to change. Cloud technology requires a mindset shift, new skills, and continuous learning with regular innovation cycles.

What will change for the Customer COE? Are they preparing for this change? Will they maintain the right skills needed for the cloud era? And have they considered the enablement of end users? In this session, learn more about the way a Customer COE will evolve in the cloud era.

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