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Enable collaboration between SAP and Partners using the Service Partner User Management Application

SAP Community
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Many SAP cloud customers rely on SAP partners for implementation and/or operations services whereas partners often leverage SAP support services on request and on behalf of customers. A close collaboration between SAP and partners is instrumental for customer success in such scenarios, for example, by enabling partners for a faster direct resolution of consultative customer inquiries as well as accelerated troubleshooting by support-qualified partner consultants.

By joining this session, you will learn about:

• the role of partners in the context of SAP cloud solutions,
• how SAP and partners collaborate around SAP support services,
• how customers can promote a more targeted and effective collaboration by authorizing partners with the service partner user management application.


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