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Maintenance Service Order in SAP S/4HANA 2022

SAP Community Calls

Many SAP customers rely on the Customer Service module of SAP ECC, and service capabilities of SAP Customer Relationship Management, for their after-sales service processes. This is Part II of a two-part series, focusing on aspects of continuity from SAP ECC and SAP CRM. We will be looking at the new process variation that we call Maintenance Service. It is a service process that combines the best of SAP S/4HANA Service and Asset Management. This scenario is especially useful for industries where maintenance technicians maintain complex assets owned by their organization (maintenance management) and the same technicians also provide maintenance services for external parties and need to bill these services. The maintenance service order (MSO) and maintenance order (MO) are the core business transactions used in the maintenance service process. When a maintenance service item is released, a corresponding maintenance order is created. After service completion, the billing process is carried out through the Dynamic Item Processor (DIP).

Part I of the series was conducted on April 27, 2022 (make sure to watch the replay https://www.youtube.com/watch?v=Vt9Bh7zxYt0. Also, check out this blog post in SAP Community: https://blogs.sap.com/2022/04/27/announcing-my-upcoming-sap-community-call-service-in-sap-s-4hana/ is discussing a business background in view of an industry trend.

Follow our speakers in SAP Community:
Oliver: https://people.sap.com/o.frick 
Noboru: https://people.sap.com/noboru.ota 


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4 Comments
MagdalenaQn
Explorer
‎2024 Oct 01 1:29 PM

Is parallel operation of Customer Service as a compatibility scope component installed on the SAP S/4HANA and SAP S/4HANA Service with Advanced Execution with Item-based accounting possibel?

Abhishek_Ramesh
Product and Topic Expert
Product and Topic Expert
‎2024 Oct 03 3:15 PM

@MagdalenaQn 

Thanks for your question. Yes it is possible to run both in parallel:

Customer service as part of compatibility scope 

AND

Service with advanced execution with item-based accounting.

However, please note the following limitations with this approach:

  1. There is no unified controlling for the two service processes
  2. Running Service with advanced execution on release SAP S/4HANA 2022 is not recommended and requires special approval by SAP

Thanks and Kind Regards,

Abhishek

Laurence_Liebel1
Associate
Associate
‎2025 Mar 28 8:08 PM

Hi Abhishek, is there a note stating that SAP does not recommend running Service with advanced execution on release SAP S/4HANA 2022?

Abhishek_Ramesh
Product and Topic Expert
Product and Topic Expert
‎2025 Apr 01 6:59 AM

@Laurence_Liebel1 

Hello Laurence,

Please have a look at this SAP note: 3209741 - SAP S/4HANA 2022: Release information and restrictions for Maintenance Service in SAP S/4HANA.

Thanks and Kind Regards,

Abhishek