We connected correctly our Desktop Agent with the Cloud Factory and installed successfully the browser extension on Microsoft Edge. As soon as we want to the an automation, the test window loads extrem long and then the error message "Agent Health Check" appears and it says that we have to check the Desktop Agent or the Browser extension. But both should be correctly installed.
The customer has some complex it security requirements regarding the general browser activities.
Is there anything known, that some firewalls or security walls can stop the desktop agent/ browser extension from working ?