Your password needs to be reset

[OsvaldoLopez]

All right, I uses my account from my office and from my house.

Here (at office), I visite https://answers.sap.com and log-in without user/pass, so I'm writing about this problem right now.

Yesterday, at my house, I visited the site, and it ask me user and password. So I completed the form, and pops up this:

All right, that emails is this:

So I clicked to reset my password on that link (from the email).

New chrome's tab opened with new form:

Upgrade... ? (well, let's do this)

User name: "osvaldo.lopez"

But... error and error and error again !

Why so complicated!

So I can't "Upgrade" my account.

I closed that tab, and re-enter to SAP.com site, trying to log-in, but a new error shows up:

(At least in spanish lol)

Where can I fix this problem?

[carpe_diem]

Hi, Osvaldo,
Wanted to follow up if you were able to resolve the issue you were facing above.
If not, let me know, what is the current status and we'll continue the discussion from there.

KR,

Vladimir

[OsvaldoLopez]

Yes and no.

I can't understand how ONE email have 3 accounts!

So... I reset all my users, and yes, I logged-in again.

For the moment I will cross my fingers so my session does not log-out.

The user system is really a suffering. Will not they ever fix it?

[carpe_diem]

Hi, Osvaldo,
In case you'll ever need to reset a password for any of your user accounts, this tool will be really helpful to show all your users and some data: https://accounts.sap.com/ui/protected/profilemanagement
And once you know all your userIDs please always use them to log in with the required user account.

KR,

Vladimir