What's up with help.sap.com?

[Joe_Peters]

• Yesterday I couldn't get in at all -- page just didn't respond
• Today I can get in and see a new layout
• I want to browse the documentation for BusinessObjects. I found the product list, which has 514 elements. The first one for "BusinessObjects Enterprise" is for one version only: XI3. The next one is "BusinessObjects Enterprise XI", which has no documents.
• I find "SAP BusinessObjects Business Intelligence Platform", which has the version I want (BI4.2)
• I search for "restful".
• Although I have English selected as the language, nearly all the results that come back are for other languages.
• The search results don't include the document I want (at least not in English).
• I go to the "All content" tab and just search the page for "restful". I find the one I want! "Business Intelligence platform RESTful Web Service Developer Guide, 4.2 SP3"
• Clicking the link for the above doc results in a 404: "No webpage was found for the web address: https://websmp103.sap-ag.de/~sapidb/012002523100015666522015E/sbo42sp3_bip_rest_ws_en.pdf"
• Back to help.sap.com, I search for "bi4.1 javadocs", and get a message:

Your search did not match any documents.
Please check that all words are spelled correctly.
Try different keywords.
Try more general keywords.

• Ok, I instead search for just "javadocs". First result is "Javadocs index". Great!
• Javadocs Index page includes links for BI4.2, BI4.1, BI4.0, and XI3. But all links produce a page with the following message:
  We're sorry, but this content is not accessible.

[Joe_Peters]

I guess this about sums it up:

Clicking the link at the bottom produces:

[former_member186338]

I have seen the same 2 days ago: https://answers.sap.com/questions/128586/bug-helpsapcom-is-not-working.html

And at the end the old help portal was restored!

P.S. Looks like nobody read my first bug report...

[Joe_Peters]

Discovered that if I don't log in, I can see the What's New page. So it's just me that can't access it 😞

[former_member186338]

Not only you, I also have 403 error 🙂

[Amy_Niu]

Hi all,

The new SAP Help Portal is based on UACP.

You can get support with any questions on the SAP Help Portal by using the forum on the UA Content Platform group on SAP Jam.

I've also posted a question there to bring the attention of the technical experts to this post.

[former_member100345]

Dear Community Members,

the forum mentioned above is just for SAP-internal purposes.

If you want to provide feedback for the new SAP Help Portal, please use the Contact Us form at the bottom of help.sap.com (https://help.sap.com/viewer/contact-us).

You can also report an icident on the SAP Support Portal at

https://support.sap.com/home.html. The component is UA-DOC for content errors or broken links, and

UA-CP for issues with search, availability of the SAP Help Portal, issues with loggin in.

Kind regards,

Kathrin Luecke

[Joe_Peters]

Hello, Kathrin.

The Contact Us page doesn't work for me. I get a message that says "Oops" when I tried to submit feedback.

I opened an incident with SAP Support. I was told that Support doesn't support help.sap.com, and I should use the Contact Us page (although the support rep did get the same error on the Contact Us page as I did.)

Since that didn't work, I was advised to send an email to sapnetwork@sap.com. My email was forwarded to SAP Support, who told me to use the Contact Us page.

Joe

[JL23]

I just tried - of course with valid feedback - and I did not receive an Oops, which means it started working again.

[Joe_Peters]

I heard back from support. Apparently the cause of the issue is the length of the text. So it may not actually be fixed, you may have just reported fewer issues than I did!