What's up with help.sap.com?

[Joe_Peters]

• Yesterday I couldn't get in at all -- page just didn't respond
• Today I can get in and see a new layout
• I want to browse the documentation for BusinessObjects. I found the product list, which has 514 elements. The first one for "BusinessObjects Enterprise" is for one version only: XI3. The next one is "BusinessObjects Enterprise XI", which has no documents.
• I find "SAP BusinessObjects Business Intelligence Platform", which has the version I want (BI4.2)
• I search for "restful".
• Although I have English selected as the language, nearly all the results that come back are for other languages.
• The search results don't include the document I want (at least not in English).
• I go to the "All content" tab and just search the page for "restful". I find the one I want! "Business Intelligence platform RESTful Web Service Developer Guide, 4.2 SP3"
• Clicking the link for the above doc results in a 404: "No webpage was found for the web address: https://websmp103.sap-ag.de/~sapidb/012002523100015666522015E/sbo42sp3_bip_rest_ws_en.pdf"
• Back to help.sap.com, I search for "bi4.1 javadocs", and get a message:

Your search did not match any documents.
Please check that all words are spelled correctly.
Try different keywords.
Try more general keywords.

• Ok, I instead search for just "javadocs". First result is "Javadocs index". Great!
• Javadocs Index page includes links for BI4.2, BI4.1, BI4.0, and XI3. But all links produce a page with the following message:
  We're sorry, but this content is not accessible.

[Joe_Peters]

I guess this about sums it up:

Clicking the link at the bottom produces:

[former_member186338]

I have seen the same 2 days ago: https://answers.sap.com/questions/128586/bug-helpsapcom-is-not-working.html

And at the end the old help portal was restored!

P.S. Looks like nobody read my first bug report...

[Joe_Peters]

Discovered that if I don't log in, I can see the What's New page. So it's just me that can't access it 😞

[former_member186338]

Not only you, I also have 403 error 🙂

[former_member186338]

Yes, looks like attempt number 2 to switch to the new help portal...

I am unable to see help for SAP BusinessObjects Planning and Consolidation, version for SAP NetWeaver

versions 10.0 and 7.5

The link on the page is: https://help.sap.com/viewer/disclaimer-for-links?q=%2Fsaphelp_bpc10_nw%2Fhelpdata%2Fen%2Fa1%2F532226...

After "Agree" with disclaimer (absolutely strange!) I can see:

On: https://help.sap.com/saphelp_bpc10_nw/helpdata/en/a1/532226947c49a5b2e2bd32450cb2d1/frameset.htm

We're sorry, but this content is not accessible.

P.S. The help for the latest version of BPC 10.1 is visible.

[Joe_Peters]

I had seen the legal disclaimer page on the "old" help site, but it would normally displays the document after clicking Agree.

[former_member186338]

The legal disclaimer looks ABSOLUTELY strange for the link to official SAP Help to BPC 7.5!

[Joe_Peters]

Agreed, I assume it's an unintentional side-effect of some documents being in a different domain (service.sap.com vs. help.sap.com).

[former_member186338]

Strange, but in this particular case even domain is the same (look on the links)...

[Joe_Peters]

Yep, you're right. That is weird.

[former_member100345]

Yes, absolutely right, the disclaimer shouldn't be displayed. It's not displayed for links of the same kind on other pages, so there's a bug somewhere. I'll contact the responsible persons to get this solved.

Thanks for letting us know!

Best regards,

Kathrin Luecke

[former_member186338]

Today again SAP help is not working:

https://help.sap.com/saphelp_bpc10_nw/helpdata/en/a1/532226947c49a5b2e2bd32450cb2d1/frameset.htm

Result:

We're sorry, but this content is not accessible.