What is the best practice about IT Organization?

[Former Member]

Hi IT and SAP Specialist,

I am SAP operation team lead in a company. And I'd like to make ISP (Information Strategy Plan) including ERP.

So could you let me know what is the best IT's organization.

And if it is possible, please consult my company organiztion about ERP.

I would like to explain my company Organization very roughly.

ERP ->

Local : Two factories. - SAP ESS6.0

Vietnam : Two factories. - SAP Business One

China : Three factories. - Chinese local ERP.

IT Organization ->

Local : Factory : 3 peoples, Head Office : 3 people, Legacy programer (Web) : 4 peoples SAP sustaining team : 4 peoples

Vietnam : 2 people.

China : 3 people

I think GSI (Global Single Incident ) is good solution for our company. For it, I should merge IT organization. And I will implemente SAP ESS 6.0 in the other plant.

But I don't know what is benefit or not. I need somebody's help. Please give me some comment for me.

Thank you so much.

[former_member42743]

Really? Honestly?

You ask that in a coffee corner?

How can you even think that there is any one that would even attempt to give you a 'best' IT strucutre. There is no such thing. Every organization is different. SAP is just one small part of most IT orgs. What about email? File Servers? Desktop support? Network infrastructure? Database support? Do you have everything in SAP? Mail? HR? Customer service? Qualty control? product specs? Asset tracking? Do you use SAP to actually run the mfg equipment? Who supports those computers?

There are consulting firms that get paid big dollars to do organizational reviews and make recommendations to CIO's on staffing levels. It's no small undertaking. Every org is different due to business needs, industry, (pharma vs. chemical vs. autos), support levels desired (24 hrs? 12 hrs?), customer base (worldwide? Regional? local?), no. of employees, government regulations, etc. etc.. etc..

If you have no ideas of what the benefit would be for you to merge you organizations how the heck would we? I would recommend you talk to some local consulting firms or maybe poll your peers at an industry meeting of some sort. Some universities and colleges often have professors that are willing to provide expertise in this.

FF