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Universal ID with Azure AD



I have a problem to login with my SAP Universal ID.

When I try to login with my SAP Universal ID I am forced to login with Azure AD.

But then I get an error:

Das ausgewählte Benutzerkonto ist im Mandanten "SAP SE" nicht vorhanden und kann auf die Anwendung "86a7b316-1fe4-4b4c-b03f-145329e3ba08" in diesem Mandanten nicht zugreifen. Das Konto muss dem Mandanten zuerst als externer Benutzer hinzugefügt werden. Verwenden Sie ein anderes Konto.

The selected user account does not exist in the client "SAP SE" and cannot access the application "86a7b316-1fe4-4b4c-b03f-145329e3ba08" in this client. The account must first be added to the client as an external user. Use another account.

Accepted Solutions (0)

Answers (4)

Answers (4)

Product and Topic Expert
Product and Topic Expert

Dear Andreas,

please contact CIC ( to create a case under component xx-ser-uid. for you. we need to correct that manually. They should enter your email and user id and email adress to the case.

Thank you

Dragana Manojlovic

SAP Product Support

SAP ONE Launchpad/SAP for ME

0 Kudos

Same Error i am Receiving form july

0 Kudos

It is resolved for my user today 😄

0 Kudos

We have users reporting this issue today as well. Seems to be a broader issue.