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Universal ID Problem with Linked Accounts

Stella
Explorer
10,640

Dear All,

 

Can somebody please advise. I tried to book my SAP exam last night and I couldnt due to the system require me to link 2nd account to my Universal ID : message below

"Please note: to pass this exam and receive your certificate you need to have a SAP Universal ID setup with two linked email accounts! Please setup your SAP Universal ID and/or add your second email account now!
SAP Certified Associate - Business Process Integration with SAP S/4HANA
History"
I followed the link and added a new email, however, through it says the new email is linked, in the account it doesnt show so : it shows as not linked
Stella_0-1713780595610.png

I am absolutely stuck. Did somebody has similar issue and how can i resolve it?

 

Stella

Accepted Solutions (1)

Accepted Solutions (1)

marekh
Explorer

I asked sso@sap.com to relink one of my already linked P* accounts to a different email domain and it worked. 

Answers (7)

Answers (7)

audreystevenson
Product and Topic Expert
Product and Topic Expert

Hello @Stella,

I just tried to add another email to my UID account. When I got to the screen you show in your screen shot, which shows the unlinked accounts, I had to click on the "Linked" tab first, then go back to the "Not linked" tab, before the blue "Link" button appeared on the lower right.

2024-04-26_10-54-01.jpg

 Hope that tip might help you get your accounts linked.

Regards,
Audrey

Shruthinr
Explorer
0 Kudos
Hello,
Shruthinr
Explorer
0 Kudos
Hello, I am also facing same issue. Please let me know if you have got the issue resolved. Thanks,
Sandra_Rossi
Active Contributor
@Shruthinr As you can see, a solution was given. If it doesn't solve your issue, it means that the question was missing details, so please give more details.
Shruthinr
Explorer
@Sandra_Rossi, I had tried to add my personal email to SAP Universal ID (S User ID), it is currently appearing in tab Not Linked. and I do not see any option 'Link' as I see in your screenshot
Sandra_Rossi
Active Contributor
0 Kudos
@Shruthinr Okay, but as said in the answer, did you try this: "click on the "Linked" tab first, then go back to the "Not linked" tab, before the blue "Link" button appeared on the lower right" (of the Linked tab)?
Shruthinr
Explorer
@Sandra_Rossi, Yes I followed same steps "click on the "Linked" tab first, then go back to the "Not linked" tab, still I do not see "Link" option.
Ajanta
Discoverer
0 Kudos
This is not working, Please help I have my exam in 4 days
TinhLeo
Participant
0 Kudos
so it may a bug? i'm try the same but still can't see link button appear. Really crazy with it
Sandra_Rossi
Active Contributor

See the comment here in this thread, it has 17 kudos so I guess this solution is a good one. Please give kudos to @AtulT115 comment.

Amira_303
Discoverer

Hello, 

I registered the email that was in the not linked, by going to learning hub and clicked on login then instead of logging in into my account, I registered a new one which is the one I put in the "not linked". After I confirmed the email. I then logged in into my original account and now could see the LINK button in the "not linked" tab. Hope this helped 

wolffyBoy
Discoverer
0 Kudos
I tried to register for my exam, but couldn't for the longest time. I logged into SAP learning hub using my first account and added the secondary email. Next I logged out of my first account and registered a second account using the second email. Log out of your second account and log back into your first account; the link button should appear.
Karthickchan
Discoverer
0 Kudos

Hi community, 

 

I was suffering the same issue with linking the two accounts to the Universal ID Manager. I already have one universal ID (using my official email id) before that personal email id to be linked with First Universal ID. after that I created another new universal ID (Personal email id). Now both the Mail ids are linked. 

Karthickchan_0-1735203528942.png

 

marekh
Explorer
0 Kudos

I am here with the same problem. No idea if I actually can take an exam or not. 

Pablo4
Discoverer
0 Kudos

Hello,

I have exactly the same problem. In the Certification Hub said that you have to link 2 emails accounts with different domain. My main account is "gmail.com" but I tried to added an "outlook.com" and get the same issue (The 2 linked emails are gmail, so I guess that is why I am getting the error message).

not linked.png

I had created a ticket one week ago and still in progress.

I only want to take my exam and get my certification!

Thanks in advance.

Shruthinr
Explorer
@Pablo4 I got updates on my ticket from support team that, it is just a warning can be ignored and suggested to go ahead and book the slot.
anisen
Explorer
yes I also got the same response from Support team that it was just a warning can be ignored, and i have completed my certification. So don't worry, you can book the slot.
robinthakral
Product and Topic Expert
Product and Topic Expert
0 Kudos
hi @anisen, Can you share, how we can proceed to schedule??
rufatrpiriyev
Explorer
0 Kudos

Hi Stella,

Did you able to solve this problem?

 

anisen
Explorer
0 Kudos
Hi , I am facing same issue. I can't find the link button for my newly added Email address. Please let me know how it is resolved.
AtulT115
Newcomer

This is how I resolved it for myself.

Go to learning hub > Click on login > At the bottom of login form click 'Register' > use an alternate email address (Use a personal email address in your "Not linked" tab. 

After that I logged to Universal ID manager and voila the "Link" option was available.