Unable to login into servicemarket place or nwds.sap.com

[Former Member]

Hello,

I'm a P-user. Recently I'm facing this issue -unable to download or view from SAP service marketplace or download from nwds.sap.com.

Im using both chrome & IE 8 .when I open a page it keeps on asking my login password. Can any one suggest if there is certificate to be installed. I can login into my scn id using my ID. Thanks in advance.

[former_member182997 · Accepted solution]

Dear Vidya
you can find installation number   while you log in to SAP then if you click
System--->Status
On the right hand side in this window, the installation number is always found. But in context to your situation, you need to enter S user ID as mentioned by Jitendra above  or you must have a C user Id, thats Customer Id.
So make sure you have any one of these three. I guess installation number will be only for an organization,  while S user ID and C user Id can be  for  assigned to each individual user.

BR! - Aparajit

[Former Member · Accepted solution]

Now I get it, I found Installation no. I contacted my local basis team so they are working on this.

Thanks to you, Jitendra and others for your quick response.

Question related to the S user. My colleague has S user ID. When he tried to log into the marketplace to download developer studio. There is a popup asking for userID and Password as usual. Even though they are valid, It doesn't go to the desired download page,yet it keeps on sending Password reset mail . Does this mean any certificate to be installed or any alternative for this. I started using IE8. Its seems to raise similar issue. Pls help. Thanks in advance.

-Vidya

[former_member182997 · Accepted solution]

Hi Vidya,
Not sure about this as i have not faced this. Can you upgrade the IE and try once.
It should not happen actually.
Certificates are to be installed for security purpose and the IE will notify you if required  or certificate expired. Are you getting any certificate issue  or notification?
If yes let know, otherwise , just try will IE newer version  or perhaps google chrome.

BR- Aparajit

[Former Member · Accepted solution]

Hi Aparajit,

There is popup asking for login details . Even the S-ID doesn't help either. Please provide alternative.

Regards,

Vidya

[JasonLax · Accepted solution]

You'll need an S User ID to login to SAP Service Marketplace: these are issued to SAP customers and partners only.

If you have an S User ID, see

[Former Member · Accepted solution]

Tried to register for S-userID self. there is this error msg even though my company is registered SAP Partner. should we use gmail o yahoo. or Company email.

e-mail address is not registered for the customer (0000516893).

[JasonLax · Accepted solution]

As posted previously, visit and you'll find who to contact regarding login issues.

[former_member182997 · Accepted solution]

Hi,
This is happening as i guess the authentication is failing. you may need to raise an incident ticket to them.  Please write a mail if you have your S-user Id  or tell the person to write the mail whose S user ID is being used in this login to :
education.india@sap.com

In SAP India, there is a concerned person who mantains these
and take cares of this. His name is Raji.
Following is his details

Raji R

External

On behalf of SAP India Private Limited

Education ConsultantTel: 080 – 40829000

E-Mail – raji.r@sap.com

TalentPro India Pvt. Ltd.

Prestige Ridge,

#5, Domlur Service Road,

Domlur, Near Shanthi Sagar

Bangalore 560 071

Hope this helps you.
Thanks
Aparajit

[Former Member · Accepted solution]

Thanks Aparajit. Will do so.

Regards,

Vidya

[JasonLax]

Please note this reference guide for help with SAP Service Marketplace:

[Jitendra_Kansal]

Hi Vidya,

You can not login into SAP Service Marketplace using p-user id. There must be one S-user id for logging into portal.

Better you contact your company's BASIS admin.

Check this discussion as well

http://scn.sap.com/thread/3362801

regards,

JK

[moshenaveh]

Hello,

Thanks a lot for replying to this questions. I'm moving it to SCN support space.

Thanks,

Moshe

[Former Member]

Hi jitendra,

When I try to register in SAP Market place. I dont know what to provide for this filed : Customer or Indtallation Number . I cannot locate any number on my account settings or so. Can you pls help. Thanks in advance.

-Vidya

[Jitendra_Kansal]

Hi Vidya,

Better if you can contact service@sap.com directly.

Rgrds,

JK