The problems with SAP for ME portal

[SandeshK]

Is it just me or there are others who are hating this new support portal me.sap.com ?

Since today, they removed the option to create an incident(case) from the "Contact Us" link. Now, I have no clue how to create an incident.

And the next frustrating thing is, you cannot search for an incident number directly. There is no incident number field available in the list of fields in the search catalogue.

In the previous version of SAP Launchpad portal, I was atleast able to search for the incident number by giving it in the top search bar. It does not work that way anymore. Do not suggest me to use "Filter" after getting all the incidents in the result list 🙂 . Come on SAP !

How are you guys dealing with this SAP ME ?

Regards,
Sandesh

[Axel_Paech]

Hello Sandra, this is not working for me. I am using a SAP User not a S-User.

[Shelly-Corcoran]

The option to search for specific case numbers has now been added to the Central Search option in SAP for Me as mentioned in the following:

• KBA 3363874 - How to search for a specific case number - SAP for Me
• See page 8 of the October 2023 wave release notes

[Axel_Paech]

Hello, have those issues mentioned above been resolved (search for specific customer case not possible, limited filter criteria)? It seems not, I am facing the same issues.

[Sandra_Rossi]

@Axel_Paech Search for a specific case number works well, same as explained in note 3363874. https://me.sap.com/servicessupport/cases