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Submit your answer button has disappered in Google Chrome

sez41
Active Contributor
0 Kudos
521

Hi,

I have been using Chrome while browsing in SAP Community, but since the beginning of this week, that fancy button where you click and send your answers, comments has disappeared. My Chrome is of course up to date. So I had to open Firefox to be able to post this question.

Attached are screenshots from Chrome.

Accepted Solutions (1)

Accepted Solutions (1)

sez41
Active Contributor

Though nothing had changed, this mysterious issue seems resolved right now, hence closing the question.

Answers (1)

Answers (1)

former_member710
Explorer
0 Kudos

Hi sez41
Could you please try to clear browser cache as first step? At least I can see both buttons in Chrome. If this does not help please attach sources of the page to the question (area with missing button will be enough).

sez41
Active Contributor
0 Kudos

Hi Siarhei,

Clearing the cache did not help. I do not know how to attach source of the page of an area,

By the way I can add comments via Submit button in Chrome, but Answers do not work.

former_member710
Explorer
0 Kudos

Hmm, that's strange.

Just open broken page in Chrome, right-click somewhere and select "View Page Source", copy all content to a text file and attach to your comment.

sez41
Active Contributor
0 Kudos

source-code.txt

It's in the attachment. I could not upload it via Chrome either 🙂

In the source code I've noticed "You were logged out from SAP Answers. Posting any data won't be possible! Please copy any unsaved content to a safe place, reload the page and try posting again. Sorry for any inconvenience!"

So I have logged out and logged in again, but alas, I still could not see that button.

former_member710
Explorer

This is becoming more interesting. I can find this button in the attached html. So server returns the same response as for me (besides personal data). I have no clue what exactly is wrong but the problem is obviously in your browser. I would suspect that you browser stored old stylesheet but it should have been updated with cache cleanup. By the way you can try to reload page ignoring cached content, just press Shift+F5 (or Shift+Command+R on a Mac).

sez41
Active Contributor
0 Kudos

Well Shift+F5 did not work either - The button is still weirdly missing.

yaniv
Community Administrator
Community Administrator
0 Kudos

hi sez41,

which version of Chrome are you using? we are just trying to find ways to reproduce or understand what's wrong...

BR,

Yaniv

sez41
Active Contributor

Hi yaniv.bar ;

It's Version 69.0.3497.100 (Official Build) (64-bit)

yaniv
Community Administrator
Community Administrator

hi sez41 ,

Unfortunately we could not reproduce the issue you reported or find out what goes wrong for you. I also double checked and we had no similar reports or complaints from any other user, and since it works for you with other browsers, it really seems to be something with your Chrome. So apologies, but nothing else we can do to help for the time being, can only recommend to keep using FF (despite the inconvenience).

Best Regards and apologies again,

Yaniv

sez41
Active Contributor

Hi yaniv.bar

Thanks for the time. Half an hour ago the error had still been persisting, but right now I could see the Submit your answer button.

This looks like a complete mystery anyways.