cancel
Showing results for 
Search instead for 
Did you mean: 
Read only

Send direct message doens't work now.

corrine_guan
Product and Topic Expert
Product and Topic Expert
0 Kudos
1,242

I cannot send message, when I click 'send' button, the texts I input get lost. It still shows 'No messages here yet...'

All my previous messages are lost.

View Entire Topic
0 Kudos

Hi Corrine,

Does the problem appear in all your chats? What browser do you use?

We have an issue with Internet Explorer, very similar to your description, I can suppose that it is the same case. This problem should not appear in Google Chrome.

If the problem still exists and is reproducible not only in IE, please, let me know. I will add your issue to our scope of work, and hopefully it will be resolved soon.

Thank you,

Maryia

corrine_guan
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Maryia,

I checked in Google chrome, it is the same problem as in IE11.

Here is the screenshot I took from google chrome.

0 Kudos

Hi Corrine,

Thank you very much for detailed information. Forwarded your issue to our developers, investigating. Once I have any updates, will notify you by leaving comment here.

Thanks,

Maryia

corrine_guan
Product and Topic Expert
Product and Topic Expert
0 Kudos

thank you.