Search for old OSS raised in SMP

[Former Member]

Hi Expert

Is there a way to search for an old OSS that I have raised earlier but not in the inbox.

I need an OSS message that I have raised 3-4 months back and not been closed but it id not showing in the inbox, is there any way to get that old message.

Please let me know.

Thanks

Harikrishna

[JPReyes · Accepted solution]

Im moving this to Support as its not a "Technical Issue"

Go to your SMP inbox  -> Search for: Customer Messages -> GO.

Then simply enter your search criteria or just * to list them all.

Regards, Juan

[MaheshKumar]

Filter by system name...

[Former Member]

Hi Harikrishna,

you can navigate to service.sap.com/inbox and search there.

Fill in some fields like user id or user name of message creator

It depends on you what data you remember of the message in order to

search for it. Did you try this?

Regards,

Vipin

[Former Member]

Hi

Thanks vipin and juan.

I can see many messages, but many messages are missing from it.

Still cant find the message that i need.

[JPReyes]

Check that is the right "Customer Number" and/or that you are using the right S-Number.

Regards, Juan