SDN Unable to process MasterCard payment

[Former Member]

Dear SDN Responsibles,

what´s up with the big best run businesses SAP SDN? Trying to subscribe to SDN Software Subscriptions ends up in an error since 3 weeks now as the SDN and Paypal Teams are not able to process MasterCard Payments.

This is the error message:

"Die angegebene Rechnungsanschrift stimmt nicht mit den Daten Ihres Kreditinstitutes überein. Bitte geben Sie die Rechnungsanschrift genau so ein, wie sie auf Ihrer Kreditkartenabrechnung erscheint."

For everybody not able to read german: "The Invoice adress is different from your adress data of the credit card company".

This is painfull to me and distressing for SAP and SDN. Every little internet shop is able to process several payment methods. SDN only accepts credit cards (Visa and MasterCard) and one of them is not working.

Talking to the support guy´s on SDN since week is always the same answer: "We know the problem and work on it".

PLEASE SAP People do something!!! I know SAP as a innovative company but since some times I have doubts on this.

Best regards

Roman Becker

[Former Member]

Just a little update on this... after a painful time they managed it to process the payment.

Many thanks to the guy at SDN for their help.

Best regards

Roman

[Former Member]

It is still not working. They know the problem, they work on it but they do not get it fixed. This is disappointing. Can´t write down my anger and my thoughts... It is dilettantish.

So I sit and wait for my license...

BR

Roman

[Former Member]

incredible. i suppose your software subscription will be outdated once they manage to accept your card. maybe that is just a sign from some gods ...

btw, I tried to reply here and it said Hello Anton Wenzelhuemer in the Header of the page and Hello Guest within the forum frame and due to the latter didn't let me reply. Had to close my browser and start it again.

Things are tricky at times.

Maybe you got to ask your bank to issue you another MasterCard since it has been said earlier that not all MasterCards are affected. Of course this only works as long as not the name on the card is the problem, hehehe

anton

[Former Member]

It is still not working. Can please anybody from SDN tell me when this will work.

Best regards

Roman

[marilyn_pratt]

Hi Roman,

Escalating immediately.

Marilyn

[shay_barry]

Dear Roman,

Indeed we have some issues with some Mastercards at this point, as you are aware. it is trickier here because it does not happen with all mastercard cards but only with part of them (Most of the mastercards are processed successfully), so this cause us some challenges in identifying the exact issue.

We want of course that every customer who is interested in the program will be able to buy, and as of that, we are working in high priority to resolve this specific issue. we are sorry for any inconvenience caused.

Our recommendation is to use an alternate card, until the issue is resolved.

We will continue to work with you through the support channel in an effort to resolve the matter.

Kind regards,

Shay Barry

Operations Manager, SDN Subscription Program

[Former Member]

Dear Shay,

I am sorry but I only have a MasterCard. No other credit cards. Is there no other possibility to pay?

Best regards

Roman

[Former Member]

A customer begging to pay his vendor !

You only see this kind of things here at the Coffee Corner !

[Former Member]

Think the ABAP based SAP Software is worth it )))

BR

Roman

[David]

Hello Roman,

Send an email to this address

sdn_subscriptions_support at sap.com

Someone should get back to you within a day.

BR

DB

[Former Member]

Hi David,

thanks for your replay. I am in contact with the Subscription Guys (Siva Darivemula - Director of Marketing / Ramakrishan Parthasarathy Support) since Mid of November now. I send them the problem. They confirmed the problem and told me to check again next week. I did so - same error. Since then I do only get the info they work on the problem without a solution. This did not change the last 2 weeks. I asked regularly.

So this is disappointing and a shame for SAP but it fits in the picture of the rest of the products support at the moment...

Best regards

Roman