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SCN Beta - my two cents..

tomas-krojzl
Active Contributor
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222

I tried the Beta as part of New Mission Available: SAP Community Beta Tester blog...

I tried to find the mission definitions anywhere but even after 10 minutes of clicking I was unable to see where the missions are located. I started to think missions in Beta were disabled... I gave up trying to find missions... then found the "About" page - http://go.sap.com/community/about/reputation/overview.what-s-coming-next.htm that is saying badges will come next - so really not there? Then later found them as blog List of SAP Community BETA Missions - SAP Blogs... Interesting...

Here is generic feedback...

It really looks nice but following needs to be priorities:

  • priority 1: it must work under all conditions - so far no issues observed
  • priority 2: it must be fast (less then second response time) - I did not observe any slow loading issues but you need to make sure this will continue to work fast even after GA when used by many users...
  • priority 3: it must be simple to use - I think this could to be improved - it might be just me but during my first moments I was totally lost - I knew WHAT I want to do but I was unable to figure out HOW do I do it... I was unable to find missions, I tried to get out from blogs to "some other" parts starting to believe there is nothing else then blogs.. 15 minutes later I discovered it is actually hidden in top bar among other links going away from the site... I would expect this to be more obviously placed... etc. => you should consider to do Usability Testing in controlled conditions https://en.wikipedia.org/wiki/Usability_testing
  • priority 4: nice UI - it looks cool...

Personally I would prefer to "compact" the information on the screen - I am having huge monitor - on left and right I see 10cm of empty space, then in the middle I see just few huge entries (blogs, answers, etc)... It looks cool but I need to scroll a lot to actually find what I need... Can the space be better utilized? Two columns? More dense?

Answers: "Page Not Found" on main page on first try - unable to replicate the issue so assuming it was eruption on sun that caused this.. When typing in what I am looking for I would expect that the engine will offer me the keywords (Google style) rather then search results - also when I typed in "SAP HAN" I had no hit until I completed "SAP HANA"...

Overall looks very nice - just please make sure that priorities above are met in the right order - if the site does not work or is slow then users will not appreciate it is having beautiful design...

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Answers (2)

Answers (2)

JasonLax
Product and Topic Expert
Product and Topic Expert
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About your last point on the autocomplete function in search, this is available when searching from the site search (try typing "S A P H A.." at https://onedx.find.sap.com). 

What's on SAP Answers - SAP Answers is scoped and is really a tool: Generally, users start typing a question, not a broad query such as a product name, to find and existing thread on the topic or create a new one.  "difference between hana and..." or "sap hana career" for example.

tomas-krojzl
Active Contributor
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Hello,

I am just commenting what I (being the user) was expecting - Google is golden standard here and I expected Google-like behavior..

When typing into Google search field - it is offering me most logical keywords (this can be based on actual content in the SAP Answers database) and not actual hits... Hits are loaded on background when user will stop typing for a while or at regular intervals...

I am not pushing you must do it same way - just that it was unexpected behavior that was significant enough for me to notice and to spend time commenting it here (just providing feedback you asked for)..

Yes, https://onedx.find.sap.com is exactly as expected - no surprise there 🙂

In regards to "SAP HAN" vs. "SAP HANA" this is about search fuzziness - there seems to be zero tolerance for typos - unless I will write EXACTLY same term the search engine will not find the word..

Please do not take this as criticism - you asked for feedback - I am providing you the feedback..

Tomas

JasonLax
Product and Topic Expert
Product and Topic Expert
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Your feedback is much appreciated and this is how we're identifying lapses between the systems or understanding what expectations are. In this case, I've trying to find out why the autocomplete isn't working on the search found on answers.sap.com because it could help. 

Former Member
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Hi Tomas,

great support from IBM if i may say so.

thx, greg

tomas-krojzl
Active Contributor
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Thanks Greg... two of my friends are doing design and I got quite extensive education on what is Usability Testing and how important it is... need to agree they were right 🙂