2017 Jan 20 9:35 AM - edited 2024 Jan 21 9:52 PM
Hi experts,
I currently have a SAP message going on that requires a member of the support team to connect to our environment. However, after trying to log in, she told me she errored out with rejected connection.
We work on SAP ECC 6.0.
What steps should I follow to ensure she will be able to connect to our system?
I searched the archive for an answer but couldn't find anything matching this issue.
Thanks for your answer!
Axel
Help others by sharing your knowledge.
AnswerRequest clarification before answering.
Hi Axel,
I am not sure it is easily possible to answer this from here. I assume the support engineer will involve the network experts (there is a separate team for this, a separate support component, the engineer shall know) if this is really about a more complex infrastructure issue (and not about wrong or expired credentials, or similar minor problems).
There are also service connection related SAP Notes available but here I again assume the engineer will assist you by sending the one fits to your scenario.
I would recommend to continue with the discussion in the support ticket. Not sure it is good to go into details of your service connection here in this public forum. This might be the reason you did not find hints in the archive either.
I hope this helps.
Best Regards
Ervin
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.