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Sap Support launchpad issue- No match found check filter settings

Hemanthkumar
Active Participant
0 Kudos

Dear Experts,

Sap support launchpad is depicting the notes/Kba`s but when i click on them to display the note/kba`s , it is showing blank screen with message No match found check filter settings. I have checked filter settings, cleared all the cache and browsing history but of no luck.

Kindly assist me on how to sort out this issue.

Best Regards,

Hemanthkumar

Hemanthkumar
Active Participant
0 Kudos

Dear Jurgen,

Thanks for the info

Best Regards,

Hemanthkumar

Accepted Solutions (0)

Answers (2)

Answers (2)

Hi Hemanthkumar,

Could you please give me the KBA number that didn't work so that I can check on our side?

Thanks

Theresa

Hemanthkumar
Active Participant
0 Kudos

Dear Theresa,

Thanks for the response. All the Notes/KBA are getting displayed on the screen,but when i click on them none of the notes/kba are displaying in detail but showing blank screen .

Example - 2484445,2482617,2450226

Kindly assist me .

Best Regards,

Hemanthkumar

JL23
Active Contributor
0 Kudos

What browser are you using? Can you try with in-private mode to simulate that cache and cookies do not fool you.

Hemanthkumar
Active Participant
0 Kudos

Dear Jurgen ,

Tried in all the browsers and also in private mode. None of them were fruitful..Any other alternative to resolve this?

Best Regards,

Hemanthkumar