cancel
Showing results for 
Search instead for 
Did you mean: 

SAP Note/KBA is being updated (but it istn't!)

4,614

Hi fellow SAP professionals...

Since yesterday I get "The SAP Note/KBA you were trying to reach is currently being updated." message for every note I try to display with my personal S-ID. However, I know this is not the case because I have access to a customer's S-ID and I can see the same notes.

My personal S-ID is the "external customer" type (independent consultant). Iv'e had it for years and it's always worked for simple things like displaying notes.

Wondering if other people are having the same issue and know the cause.

Thank you.

Carlos

Accepted Solutions (1)

Accepted Solutions (1)

ErvinSzolke
Product and Topic Expert
Product and Topic Expert

Hi Everyone,

Small update: SAP is aware and a fix will be delivered in the Thursday transport. This affects S-Users that do not have any authorizations assigned. As a workaround for now, any authorizations assigned to the affected S-User will enable SAP Note/KBA access.

Best Regards,
Ervin (moderator)

0 Kudos

Hi Ervin,

Thanks for the update, what to do if same issue persists ? I tried to created Incident but no luck as all authorizations lost. Could you help with procedure to contact and get issue resolved ?

Thanks& Regards,

Suri.

ErvinSzolke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Suri,

this case I would recommend you to contact CIC:
https://support.sap.com/en/contact-us/cic.html

I hope this helps.
Ervin

Answers (2)

Answers (2)

Thank you, it's working now!

former_member412634
Discoverer

SAP seems to have updated the launchpad. Now all S-Users which have no special authorization assigned don't have viewer rights anymore to SNotes. Just assign ANY (!) authorization and it works again.