SAP for Me - Support Filters

[amydobson]

Hello - my customer was asking if there is a way to save their desired filters under "Review Cases" on the Support section within SAP for Me.

There are 3 filters selected by default to show customer tickets. If the customer updates the filters, selects go, and navigates away from the support page and returns to the support page, the filters revert back to the defaulted 3 selections. Is there a way to save those filters so the customer does not have to repetitively update the filter settings every time they access the "Review Cases" tile?

Thank you,

Amy Dobson

[OzzyG · Accepted solution]

Hello Amy,

Unfortuntely it is currently not possible but it is on our list for improvements.

Thanks and best regards,

Ozzy

[Wallace · Accepted solution]

Hello Ozzy,

Is there a roadmap or public available backlog, suggestion space for SAP for me?

For example, the coming Support Launchpad replacement, I checked SAP for me and found an item that I can do in Support Launchpad that I didn't find in SAP for me.

Thanks, Wallace

[OzzyG]

Hello Wallace,

We do have a "customer influence project" running where you could submit your idea: https://influence.sap.com/sap/ino/#/campaign/1976

Here is also an overview page about the migration: https://support.sap.com/en/my-support.html

Thanks and best regards,

Ozzy

[Wallace]

Thanks Ozzy,
Great response and quick!

I'll add these to my favorites/bookmarks.
Wish you a good weekend!

Wallace