re-open oss call

[Former Member]

Hi everybody.

I'm not sure if this is the correct forum, but I found no better.

I opened a Priority "High" oss call and today the status changed to "confirmed automatically" although the problem is still not fixed.

How can I enable the conversation process with SAP again?

Should I create a ticket to ask for the reopening of my ticket?

Thanks in advance

Jürgen

[Former Member]

High,

a message set to "Customer ACtion" will automatically get closed after a certain number of days depending on Priority e.g a very high message will get closed very fast, and I believe you get about 1 month for a "High" message.

If you do not believe the issue to be fixed, you must send it back to SAP for processing before the deadline. I believe the messages do show the date by which it will get confirmed automaticlly.

Hope this helps.

[Former Member]

You can do this by calling your local service centre.

I don't know why we don't have the ability to reopen our own messages!