Random P-User selected during login to Community 2024 (I can't choose)

[Sandra_Rossi]

Hello,

This is an email I have just sent to sso@sap.com and community@sap.com. I post it in Community 2024 in case other people have the same issue.

When I log in to Notification feed - SAP Community every morning under my SAP Universal ID (primary email address: xxxxxxxxxxxxx@gmail.com), there’s no popup asking me under which account I want to login, it defaults to a linked P-User that I hadn’t use for days or months, it doesn’t select the last user I have used (S-User).

If I then go to Services & Support - SAP for Me, of course there’s an issue because the current account is a P-User instead of a S-User, so I have to log out and log in to Services & Support - SAP for Me, there’s a popup from which I can select my S-User.

If I log out, restart Edge, log in to Notification feed - SAP Community again, my P-User is selected again by default, instead of selecting the last used account (the S-user).

For information, the popup is also shown if I log in to SAP Developer Center | Official Resources for SAP Developers.

Is it possible to either select by default the last used account or let the user choose any of the linked accounts?

Workaround: I could unlink all my P-Users from my SAP Universal ID/secondary email address xxxxxxxxxxx@mycompany.com, but it’s the worst solution of course.

Steps to reproduce:

1. Start Edge
2. Start inPrivate window
3. Login to https://community.sap.com/t5/notificationfeed/page
4. Use of my SAP Universal ID primary email address: xxxxxxxxxxxx@gmail.com.
   Click Next.
   
5. Type the password.
   Click Sign in.
   
6. PROBLEM: I cannot select which linked account I want to use; the Community page is shown, which means that one account was automatically selected (I don’t know which one).
   
7. Login to https://me.sap.com/servicessupport/knowledge.
   PROBLEM: weird message “Due to inactivity…” Click “click here”.
   
8. PROBLEM: click the user settings, you can see that a random P-User account was selected by the Community login.
   
9. For information, here are my linked accounts (SAP Universal ID Account Manager😞
   

For comparison, I don’t have any issue if I first login via Services & Support - SAP for Me, I can select my account:

1. Start Edge
2. Start inPrivate window
3. Login to https://me.sap.com/servicessupport/knowledge.
4. Use of my SAP Universal ID primary email address: xxxxxxxxxxx@gmail.com.
   Click Next.
   
5. Type the password.
   Click Sign in.
   
6. GOOD, I can select the account I want:
   
   
7. For information, if I now go to https://community.sap.com/t5/notificationfeed/page, it considers the current login correctly:
   

[AnnePetteroe]

Hi @Sandra_Rossi , Happy New Year! I am checking internally regarding the community to me.sap.com flow where you are not prompted for the account selection window. I will get back to you 🙂