Opening a message for SAp support is aprt of the maintenance Contract

[Former Member]

Hello,

I Have installed and configured a Solman 7.1 SP10/Sybase 5.7 as a dev system. the system is used as a demo for slef-monitoring and other system monitoring.

I am facing some issue druing the implementation which i doubt it could be a software bug. In our company we have a license for a solution manager and ERP 6 systems.

I would like to know if opening a message for SAP support is part of the maintenance contract of it depends on the type of the contract?

Thanks in advance for your help; 

[krscheffler · Accepted solution]

Hello Hassan,

All maintenance agreements provide access to SAP support, be it direct or through a partner.   If you have questions about whether or not your company has access to support, please contact our Customer Interaction Center at http://service.sap.com/contactus.  They are available 24/7.  Phone numbers are available through the URL listed above.

Thank you,

Kristen