ONE Support Launchpad Notes/KBA search vs legacy search...

[Private_Member_7726]

Hi,

I hope this is the right space for this kind of problems...

ONE Support Launchpad search seems to find considerably less Notes/KBAs than the legacy Note and KBA search. For example, a search for LE22AF01 finds only 3 Notes in Launchpad (for all release dates)

whereas legacy application finds 44 Notes.

Corrections for Note 2119625 missing from Launchpad definitely involves Include LE22AF01, assuming even that some of the old search results are false positives:

Switching profile language between DE and EN in launchpad does not affect the search results: still 3 DE/EN Notes found.

Am I missing something or doing something wrong? 😐 Or is something not migrated/fine-tuned for Launchpad yet?

Is there/will there be some kind of information from SAP regarding the differences/improvements in Note search functionality in Launchpad compared to legacy..?

Unless the search language really makes no difference to Notes/KBAs found in Launchpad, or the search uses both DE and EN automatically, I question the wisdom of taking away the ability to easily choose the search language in the new app...

Edit in: search for  print_doc_simulation finds no Notes in Launchpad; legacy Note and KBAs search application finds 16 Notes... Also submitted this at Launchpad as feedback for Search..

Thanks and cheers,

Janis

Message was edited by: Jānis B

[reinis_dzenis · Accepted solution]

Hi Jānis,

This behavior is due to launchpad user settings

There is roles parameter that influences what content is returned by search results.

https://launchpad.support.sap.com/#notes/2213305

Click on your name on top right corner and select "User Profile".

In there edit "ROLES" section. Make sure that "On Premise" option is selected.

Save&Refresh. Now you should be able to search for technical objects just like in old note search.

P.S. you might as well want to deselect default "SuccessFactors" option unless you are actually using those.

Regards,

Reinis

[Private_Member_7726 · Accepted solution]

Hi,

No, unfortunately this doesn't do the trick (but is good to know), and the 'On Premise' Role in Profile was already selected correctly.

The search thing now even finds my SCN discussion , but still only 3 of the 44 Notes for LE22AF01

Out of curiosity - what do you guys find for LE22AF01...?

cheers

Janis

[former_member195727 · Accepted solution]

Hello Janis,

thanks for the feedback.

When looking at correction instructions, we focus in the new search more on the text of the correction instruction. This is why you receive less hits in the new search.

Please let us know if the note you were looking for has been in the result set of new search.

Thanks and kind regards, Arno

[Private_Member_7726 · Accepted solution]

Hi,

I'm not sure if I understood you correctly, but the correction instructions (code changes) of Note 2119625 do contain search term LE22AF01 as text:

Yet this fairly recent (release date 30.01.2015) Note is not in the search results.

Could it be that something else like relevance for our Release and SP level plays role in search results displayed as well..?

Edit in: to try to answer your question - in this particular case, I was trying to understand if something "of interest" had changed in IS-U "Print Document simulation" (we upgraded from EHP5 to EHP7 some time ago) - not looking to find a solution for a particular problem. Ideally I'd want to see all Notes correcting particular development objects in such case.

Thank you and best regards,

Janis

Message was edited by: Jānis B

[reinis_dzenis · Accepted solution]

Launchpad search for the "LE22AF01" query returns me same 3 results as for you.

While legacy search functionality would give 44 results ?! So yes, your'e perfectly right - even with that setting in place there is some big difference in what can you find via OLD vs NEW search

[reinis_dzenis · Accepted solution]

Hello Arno,

I could give you another interesting example - try searching for "BBY_DELETE_FORMS" in both legacy and launchpad search functionality.

Legacy search will return 3 notes - 2141687, 1300772, 1003308.

Launchpad search will return just 1 note - 2141687

Difference between those is that note 2141687 explicitly contains BBY_DELETE_FORMS keyword in note text under "Other Terms" section. On other hand notes 1300772 and 1003308 do not contain given keyword in text and thus are not found by launchpad search. Never the less they are relevant as they do contain correction instructions for include BBY_DELETE_FORMS.

It seems that unlike launchpad search, old search is taking into account actual correction instruction metadata - e.g. include, report, function, class, method names of objects contained in correction instructions.

And that was very useful feature to have. As SAP application support teams quite often identifies problems via debugger narrowing issue down to particular piece of SAP standard code. And afterwards SAP note search is made for all notes referring to given technical object (include, report, function, class). Would be great to have same functionality to be transferred to launchpad search as well...

Regards,

Reinis

[former_member195727 · Accepted solution]

Please check. The Notes should now be found

[Private_Member_7726 · Accepted solution]

Hi,

I can confirm that LE22AF01 is now found in more correction instructions (code changes) as text:

However, unfortunately still not in all relevant Notes... Note 2075938 is one interesting example. Launchpad corrections instructions (code changes) have "comment" part that contains LE22AF01 (at least when displaying), but it will not be found (for all release dates):

Another interesting effect can be seen when searching for FILL_DOC_TABLES - FILL_DESC_TABLE and fill_desc_table will be found as well:

I'd of course not mind some extra wrong/irrelevant hits... if that's the price to pay for finding more relevant hits . In this case the irrelevant finds can easily be filtered away by Component. When filtering on relevant Component IS-U-IN-PC, Launchpad leaves me with 4 Notes - all containing the search term used.

Which unfortunately is still less than the 7 Notes legacy application finds...

In summary: the search is better now, but there si still some work to do, I feel.

Thank you and best regards,

Janis

P.s. My next Launchpad challenge is: how do I get a list of all Notes relevant to Application Component/Area IS-U-IN-PC, within, say, last 3 years (I usually "need" those before upgrades, I order to get the feel of potential for "disruption"  )?

I could do it in Legacy app using search, after enough filtering.  This new app is nice, but is restricted to 60 days at the moment.

[reinis_dzenis · Accepted solution]

Notes  relating to BBY_DELETE_FORMS are now successfully found and given functionality gap seems to be gone. Thanks a lot!

[Private_Member_7726 · Accepted solution]

Not here unfortunately - still the same problems as yesterday

I did find somewhat acceptable way of getting to the lists of notes I "need" to look over before upgrade - Support Package Note list (for example https://launchpad.support.sap.com/#/supportpackage/SAPK-61709INISUT) allows to filter by SAP component. If only I could figure out where I could get the list of support packs available for our system.