Not able to open specific help at help.sap.com

[Former Member]

Has anyone faced this problem ? I go to site help.sap.com , Documentation -> R/3 -> take any version -> Click on English(language)

It opens a new browser and blank page. Loading the page is done.

I am running Windows 2000. Can anybody at least guide me, to whom should I direct this question ?

I have tried this with both Firefox and Internet Explore(despised) and they have the same reaction.

Is there any setting that I need to do , or is it one of those crappy bugs in those service packs.

Too frustrating, to not able to view help.sap.com

Regards,

Subramanian V.

P.S. - Mark, I like the pledge below

[gregorw · Accepted solution]

Hello Subramanian,

is it a corporate internet access? Probably there is a Proxy blocking some content? Do you have other PC's in the network where it's running fine?

Regards

Gregor

[Former Member]

Hi Subramanian ,

Did you find the solution for not able to open help.sap.com.if you did,please mail me the solution.

Regards,

Rajesh

[former_member17765]

Hi

I have the same problem. Can get to the site help.sap.com and when i select the help document( english), the web site opens with a blank screen and at he bottom says"Done".

I am on win 2000 Sp4 . I tried IE 6, firefox. no luck.

Thx

jay

[Former Member]

Hello -

I have an answer to the problem (at least in my case) It turns out it was related to settings in Norton Firewall. While I had permitted help.sap.com, I also had to create a permit entry for "/" (just forward slash)

Also, contrary to my previous post, help was displaying properly when I disabled the firewall. The key learning there was to delete temporary internet files everytime I re-tested the problem.

So now, having added the forward slash entry for the help.sap.com site, I can view all help content while keeping add blocking and firewall etc enabled.

Hope this helps,

David

[Former Member]

Hi David,

I have never added any of these entries in Norton Firewall. Nevertheless, I shall test and let you know. Thanks again for the insight. At least, you say there is light at the end of the tunnel. Thanks.

Regards,

Subramanian V.

[Former Member]

I also have an IBM thinkpad, XP with Svc pack 2. I am also unable to open specific help.sap.com help pages. I am stumped as to why this problem exists.

[Former Member]

I am having the same exact problem with some PCs in my environment. All are IBM ThinkPads with Win XP w/ SP2. Interestingly, I tested 2 identical T41 laptops and on one specific help topics display fine and the other they do not. The working PC has a newer version of the IBM base preload, but both have same IE settings - Both have firewall and ad blocking active - On the PC that's not working I also added sap.help.com to permitted sites and it still didn't help. In fact disabling the firewall made no difference.

Any insight to this would be appreciated.

Thanks,

David

[Former Member]

Sorry David...still could not find that elusive solution.

Regards,

Subramanian V.

[Former Member]

In fact, I have another PC which connects to the internet through this PC, and absolutely everthing works fine in that.

Thanks.

Best Regards,

Subramanian V.

[gregorw]

Hello,

are the security settings of the browsers different?

Regards

Gregor

[Former Member]

No. In fact, they are the same. However, I am not able to view in any of these browsers.

Can Norton Antivirus settings be an issue ?

Regards,

Subramanian V.

[eddy_declercq]

You don't have by any chance a popup blocker or eg the new MS antispyware installed?

[Former Member]

First of all thanks to you and Gregor for helping me solve this problem. I am sure this issue can be easily solved if the system was in front of you guys.

Coming back to the issue at had, I do have the Google Toolbar, but for help.sap.com, I have allowed sites for popup in the toolbar. This is for Internet Explorer.

Does MS antispyware get installed with the various updates downloaded by microsoft during idle time ?

Regards,

Subramanian V.

[eddy_declercq]

The MS anti spyware is still in beta and it seems that'll be part of MIE 7. I hope that it'll be better byy then, since it performance bad and gives starnge problems.