Not able to login into SCN in a mobile browser

[Jitendra_Kansal]

Hi Team,

seems there is some issue while SCN logging in a mobile browser (chrome, IE). When i press Log on button, just getting the grey overlay. I have tried after clearing history, cache as well but still same response.

BTW: SCN Jive Mobile app is working fine.

Any suggestion?

Rgrds,

JK

[Jitendra_Kansal · Accepted solution]

Issue has been resolved now.  Thanks SAP/SCN support team.

Rgrds,

JK

[former_member183424 · Accepted solution]

Sorry. I am still not able to log in on my android 4.4.2 opera browser. It is showing the same as per your initial discussion's screen shot.

I can log in from UC browser, but can't log in from Opera browser.

[Jitendra_Kansal · Accepted solution]

Maybe an issue with OPERA browser in mobile, you should reach out to sapnetwork@sap.com

[former_member323]

Hi,

This is a known issue on chrome (since 12-June 2014)

Our IDS developers are currently working on a new responsive UI which will
also cover Mobile Devices.

workaround:  switch to mobile Firefox or BOOT browser it seems that only Chrome is affected.

[Former Member]

Chrome seems to work again on my Android phone. Either the Chrome update I installed yesterday, a fix from SAP(?) or both helped.

[Jitendra_Kansal]

Yeah right. I am also able to login in chrome browser (36.0.1985.128).

[Jitendra_Kansal]

I am still not able to login in chrome browser in my mobile device.

Can you please help me on this?

Rgrds,

JK

[Jitendra_Kansal]

An update:

I am able to login with my P-user id and email id in IE after resetting

Tools > Internet Options > Advanced tab > Reset button

But still same grey overlay issue in chrome.

Thanks sapnetwork@sap.com for your help.

Rgrds,

JK

[Jitendra_Kansal]

currently i am using Samsung galaxy grand duos GT-I9082 with android 4.2.2

Let me know if you need any other details.

Rgrds,

JK

[JasonLax]

I just saw the same problem on an LG Nexus w/Chrome.  Galaxy 2 worked.

Sending over to IT now.

[matt]

Same issue with Chrome browser on HTC One, M8. (But not with other browsers).

[Former Member]

I haven't been able to use SCN on my Samsung Android 4.0.4 running Chrome 35 for at least 3 weeks now, clearing the browsing data in Chrome doesn't help. I have tried AT&T 4G and several wireless (wifi) access points. I noticed the problem when SSO stopped working. Pressing on the Log On button I get the same symptoms as Jitendra, black rectangular area size of the visible display (which resizes if the display is resized due to zooming for example) and the logon screen will never appear (I have waited several minutes). Now that I think of it Chrome on my phone was recently updated, maybe it's releated.

[Jitendra_Kansal]

Hi Samuli,

I also doubt the same.  I am able to login into "Internet Browser" but not in Chrome 35.0.1916.138

. BTW I am in contact with sapnetwork team through mail. Will update if find anything working.

Rgrds,

JK

[Former Member]

A quick update. The default Android browser works. It takes about 10 seconds for the logon screen to show up but it does. Chrome 35 on Android is still not working.

[Jitendra_Kansal]

Hi Jason,

I tried the same in INTERNET EXPLORER browser, it popped up for a certificate, since my user is a public one and i dont have any certificate for the same, i clicked on 'cancel' and got SSO error.

I have tried in a opera browser as well, but getting grey overlay. I have tried after clearing cache, history everything but no luck.

Rgrds,

JK

[JasonLax]

How long do you wait after clicking logon? Try giving it 2 min.

[Jitendra_Kansal]

to be very honest i spent almost 30 mins..

[JasonLax]

Please share what phone model and operating system you're running on it.  I'll forward this to QA for investigation.

[JL23]

Blackberry browser brought me 2 times a page to register, then I got a prompt for user-id and password. After entering the credentials everything worked immediately.

[JasonLax]

I did see the same but after 45 seconds or so the logon box appeared.  Can you try again and wait?  Also, try in incognito/anonymous mode: perhaps you might just need clear your browsers cache.