Missing points for new blog entry

[engswee]

Dear SCN support

I posted the following new blog entry just under 12 hours ago.

Although there is an entry in my points history indicating that I have earned 10 points for the blog, my lifetime points is still 1626 as before I posted the blog.

I'm not sure if this might be due to some erratic behaviour on the SCN platform prior to the blog posting. I actually posted the the same blog content about 30-60 minutes earlier, but deleted it due to the behaviour below:-

• Entry remained in my Drafts section even after I repeatedly Publish it
• Entry did not appear in Activity stream (both mine and the space's) even after 15-30 minutes
• Entry did not appear in Content section of the space

I wasn't sure if the blog was being published therefore I deleted it and recreated a new entry with the same content.

When I look at the history in the space expertise section, there is an indication of the assignment of points when I created the first entry and deleted it. However, the subsequent blog was not assigned any points.

Space expertise
Space points history

Appreciate your assistance to look into this matter - no hurry though

Many thanks

Eng Swee

[oliver · Accepted solution]

Hi Eng Swee,

we had an issue with events not getting process and being queued up (). This issue has been resolved, but there is still one app server processing queued events.

If this isn't going to resolved in the next 24 hours by itself, I would suggest to get the points assigned manually.

/cc

[caroleighdeneen · Accepted solution]

Thanks for the update Oliver. I will give it another day and if it hasn't resolved itself take manual action. Caroleigh

[engswee · Accepted solution]

Thanks Oliver and Caroleigh for the update. I will check again tomorrow then

[engswee · Accepted solution]

Oliver, Caroleigh,

Unfortunately, looks like it has not resolved itself. Not sure if it is still being queued in the app server.

I have since posted a new blog yesterday (on a different topic) and the points for that new entry was assigned correctly. So now it's only missing the points for the blog entry I mentioned earlier in this thread.

Rgds

Eng Swee

[engswee · Accepted solution]

Hi , ,

Any updates on this issue?

Thanks,

Eng Swee

[oliver · Accepted solution]

Hi Eng Swee,

yes, please have a look at the two following:

and

[engswee · Accepted solution]

Cool. Thanks for the update. Was a bit busy to go through my activity list last week so didn't catch those posts - didn't realised that it was such a huge issue!

Hope things are getting better and the platform is stabilising.

Will close the thread.

Rgds

Eng Swee

[former_member186338]

I have the same issue with at least one discussion were my answer was marked as correct:

It was marked correct at about Jan 13, 2015 5:01 PM - see the last topic author post. But still no points assigned and no trace in my history.

Not sure if my other questions were marked correct at the same time with same result

B.R. Vadim

P.S. Points for later answer were assigned correctly!

[audreystevenson]

Hello Eng Swee,

I believe this issue may be related to the issue discussed in this thread: , although I will pull in and to make sure this is not something separate.

Interestingly, when I look in the back end to see what you received +10 and -10 points for on your expertise tile, I can see that the +10 is for the blog post creation of the blog that is displayed now, while the -10 is for the deletion of a different blog post (it shows a different id number), presumably the second version of the blog that you attempted to post.

My speculation is that the +10 for the creation of the second version never got logged, and thus you see only one +10 and one -10 when you should see two +10's and only one -10. But that is where I will have to defer to our IT folks to make the final determination.

Regards,

Audrey

cc:

[engswee]

Hi Audrey

Thank you for your response.

My speculation is that the +10 for the creation of the second version never got logged, and thus you see only one +10 and one -10 when you should see two +10's and only one -10. But that is where I will have to defer to our IT folks to make the final determination.

Yes, that is my guess too. I expected the following history on the expertise tile but looks like the second blog creation didn't register - although it does show up as an entry in the main history page (but without my points increasing - weird!)

First blog creation = +10

First blog deletion = -10

Second blog creation = +10

Will await further details from the support team.

Rgds

Eng Swee

[Former Member]

Please let me know if this is the same issue.

If so, it will be taken care of in the next week.