Dear Luminita,
mostly products not visible for download are an issue with order management. Some Products which do not require a booked contractual license should be downloadable but fails sometimes because of technical issue.
I am not sure if Accelerator requires a material booked by contract this can be more answered by your SAP TQM or SAP Account Manager. However you might choose the way of creating a case to check with an engineer. For this please use the component xx-ser-forme. Add the S-user not being able to see or download the software. Screenshots for a better view are highly welcome.
Thank you and best wishes Dragana
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