Merging different S- and P-Users for SAP Community?

[schulte-bahrenberg]

Hi SAP Community Team & Community,

recently I changed my employer and my previous s-user has been deactivated. So I cannot use it any more. I was looking for a way to re-connect my old community profile to my new s-user or to a new p-user.

I learned that the only option that we do have right now is to 'link' profiles. A real 'merging' is not possible.

I am working as consultant since many years now helping to push SAP forward. I wrote a lot of community content in the past years, answered lots of community member questions, gained rewards and had some followers. I just do not want to loose all this only because I changed my employer.

I am pretty sure lots of other community members have the same issue/request. From my point of view it would be great if SAP could offer a service that can be used to connect a new P- or S- user to an existing community profile so that it is really merging the data/history (including followers, rewards etc.).

@Community: Please state whether this would be useful for you.

@Community Support: Please let us know your plans in regards to this feature.

Thanks

Hendrik

[joachimrees1 · Accepted solution]

It was not possible 2019, but yes, it is possible now: https://blogs.sap.com/2023/03/15/happy-anniversary-sap-community-lets-merge-those-accounts/

best
Joachim

[Jelena_Perfiljeva]

The pure and simple truth is: exactly what you're asking is not possible. The profile linking, as you've mentioned, is not the same thing.

If it makes you feel better, you are in a good company. 🙂 I am now Jelena The Second and venerable Paul Hardy has like 4 accounts already, all with some contributions.

My suggestion: do not use SID on SCN, create a new PID linked to your personal email and use it on SCN going forward. On other SAP websites use SID, as needed.

If you can still login to SCN with the old SID account (I cleverly changed it to my personal email right before leaving the job), make sure to set the profile to publicly visible, so that at least your old content doesn't show as "former member". Over time, you won't miss your old stuff as much and it will get easier, I promise.

If you lost the old SID credentials, I'm not 100% sure but perhaps SAP support would be able to help you to recover them. But going forward, just use PID for any new content.

Good luck!

[cristinagg]

Hi Hendrik,

I understand perfectly your pain. From my point of view, the best option is to publish every content in the community with your P-User because that will always be unique or at least you will be the one deciding. S-User Ids will change every time you move to another company. SAP is now trying to identify us individually regardless our S-Users or P-Users with the SAP Universal ID. Hopefully in future things will be different.

You can find some information about how the S-User works in this post. I hope you find it helpful.

Kind regards,

Cristina Gil Gallo

[schulte-bahrenberg]

Thanks Christina for the feedback. Going for this approach for the future!

[MortenWittrock]

Hi Hendrik

Merging is not possible, as you state, and in my mind, linking is not a substitute. It's better than nothing, sure, but no by much.

Hopefully the Universal ID, which Audrey mentions, will remedy this, but the details are not very clear at the moment.

Until then, Jelena's advice is the only way forward: Go with a P-user on your personal email. Sadly, that doesn't help you in your current situation.

Regards,

Morten

[schulte-bahrenberg]

Thanks Morten for the feedback. The only thing that would help me is if somebody on SAP side would go to my old s-user record and change the mail-adress. Technically that should not be a problem but I somewhat understand that SAP does not want to take action here. Still it would be a nice cooperation for a community which is doing a lot here. Happy to get a contact from you in case anybody on SAP side is willing to help here in the future...

Thanks

Hendrik

[former_member186338]

hendrikschultebahrenberg

In reality S-ID belongs to the company you work for in past. This is the reason why SAP people don't want to change e-mail.

And this is the reason never use S-ID in Community.

[audreystevenson]

SAP is working on this challenge in a bigger way and shared information about the SAP Universal ID at SAPPHIRE in May. Here is a link to an overview: https://discover.sap.com/universalid/en-us/about.html

[former_member186338]

Sorry, but still unable to understand how this universal I'd is related to account merging (content merging)?

[RolandKramer]

@vadim.kalinin - this is what I said: multiple accounts - one email address ...

also merging the content of different accounts is obviously a different story ...

[former_member186338]

But it has no relation to account merging!

Merge means that content, created using different accounts will be shown in one account!

[RolandKramer]

Hello vadim.kalinin

I was part of of an internal program which is working on the on User-ID.
the email address seems to be the only "single point of truth" while other Information might vary ...

https://accounts.sap.com/ui/protected/profilemanagement

Best Regards Roland

[former_member186338]

In the screenshot you can see: "There are multiple accounts..."

E-mail can be the same, but account with the account related content will be different...

[1_erich_schneider]

Roland,
if your previous employee happened to be SAP, what possibilities do exist to link that account to new ones, if you do not do it before your sap account is de-activated?

Danke

Erich

[RolandKramer]

Hello Hendrik

first of all, you S- and P- users are still in the system somewhere (SAP never forget ...)

Probably you former employer doesn't care about your old S- user. The Problem, is you changed the employer's and the email which is connected to the former S- user. Try with your former employer, if he is willing to release your old S- user.

In this case try to map the old S- user to your private email address (which hopefully is stable ...) and map all users to it. Maybe it will not work with the former email, as no one really knows the details here.

I was in a similar situation, but my former employer is my new employer again ...

Best Regards Roland

[schulte-bahrenberg]

Hi Roland,

talked to the basis team of my previous employer but they say that my s-user showing under the list of deleted users and they cannot change it any more. Can you give me a contact/mail/whatever of somebody from SAP support who can change the mail adress in the database for my old s-user?

Thanks

Hendrik

[schulte-bahrenberg]

Hi Roland,

do you have any feedback for me in regards to my previous comment? Can you give me a contact/mail/whatever of somebody from SAP support who can change the mail adress in the database for my old s-user?

Thannks a lot for your efforts!

Hendrik

[RolandKramer]

Hello Hendrik

the unique entry point for your S- and P- user is the email address. you can have several users, but sticked to only one email address.

so you changed the employer and obviously you email changed as well.

first you would request a new user at - https://launchpad.support.sap.com/#/user/management.
This would also be the location where you check the former user credentials.

Additionally you would check the old/new credentials at - https://accounts.sap.com/ui/protected/profilemanagement

https://launchpad.support.sap.com/#/user/profile as these are two different user stores.

Additional Information: Request new password or change password

Please Note: to synchronize users on both places, choose a Password like

1. exactly 8 characters long
2. Include at least one letter (a-z, A-Z) and one number (0-9). Note: the password is not case-sensitive
3. Include at least one special character from the following set: ! \ " @ $ % & / ( { [ ] } ) + - * = ? ' ~ #
4. Not contain any blanks
5. Not start with ? or !
6. Not begin with 3 identical characters
7. Be different from the last 5 passwords

Hope this helps

Best Regards Roland

[schulte-bahrenberg]

Hi Roland,

thanks a lot for your feedback. I do not really get it to 100% so please correct me if I am wrong:

- I have an old S-user from my previous employer. This one was connected to my community profile and it has been deactivated now by the employer.

- I have a new S-user from my new employer -> community profile empty as this is a new user

- I created a P-user now connected to my private mail adress -> community profile empty as this is a new user

Now you are saying I should ask my old employer to reactivate the old s-user and change the mail adress & password in the profile?

...sorry if I misunderstood.

Regards,

Hendrik

[former_member186338]

Sorry, but to my mind this will not "merge" accounts!

Community account is P-ID or S-ID even if you have same e-mail for both. Having same e-mail for both S and P will do things even more complicated!