on 2012 Dec 11 10:06 AM
Hi,
I have published the document in EAM space. Earlier all the images were visible to visitors as well, but after few days others are not able to view the complete document along with images. I have checked the settings, but not getting any option to do that.
Document Link - http://scn.sap.com/docs/DOC-32419
Please suggest/ resolve the issue.
Thanks
Request clarification before answering.
Hi - When you created this document, did you copy and paste the images or insert them one by one?
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Actually, I just edited the document to add an automated table of contents and remove some of the unnecessary formatting that was making this document's HTML very heavy.
There's a handy button that removes all the formatting when you copy and paste content to the text editor.
Anyhow, this didn't fix the problem. I suggest you remove the images and insert them using the insert image button again, one by one. Sorry but there's no other quick fix possible.
Hi Lucky,
We had identified this issue even before you reported it and this has been resolved with our latest deployment this Sunday ( see COMM-1071 in SCN Release Notes ) but unfortunately it seems you have been hit by it prior to the fix.
Let's find out how we can recover your images. Hopefully this issue shouldn't show up anymore with the fix applied.
Apologies, I've mixed this up with a similar issue. We are working on a fix. The images are not lost, just don't show for anonymous users.
Best,
Oliver
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