cancel
Showing results for 
Search instead for 
Did you mean: 

How to solve a SAP ticket faster ?

DieterLorenz
Active Participant
0 Kudos
391

We have a long running ticket regarding inconsistence from contact person and adress of customer. There are my notes to this topic but we did not found our problem of data inconsistency. That means the quality of the code is not the best.
The support did not answer the questions and make many questions twice too. That means we are in a questions loop.

How to solve the problem that is running 6 six months without any solution ? Now we are trying to initiate a remote session.....

Accepted Solutions (0)

Answers (4)

Answers (4)

DieterLorenz
Active Participant
0 Kudos

The writen to the support this lines was successfully - ticket is now solved:

The suggestion to do a remote session to have a closer look was successfully.

I hope you have the motivation to solve the problem after working a long time on it. We wanted to give a good rating too.

AtulKumarJain
Active Contributor
0 Kudos

You can setup a call with support person or manager on duty

But first start with CIC.

Best Regards,

Atul

DieterLorenz
Active Participant
0 Kudos

Supporter from other countries go to make questions loops if they do not know how to help or solve the problem. I am waiting tomorrow after that I wanted to change the supporter.

ErvinSzolke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Dieter,

I recommend you to contact CIC

https://support.sap.com/en/contact-us.html

I hope this helps,
Ervin