How to raise an Incident in SAP Launchpad

[former_member55600]

How to raise an Incident in SAP Launchpad

[sineadcorms]

Hi Indranil,

If you're looking for more guidance on how to create incidents, follow up on incidents and get updates from the technical team, we recommend watching our free Webcast on SAP Support - Launchpad Overview here: https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=1_v8jqykmm

You can register for free for upcoming Webcasts that focus on Support, Incident Management and Incident Prevention here https://webinars.sap.com/sap-support/en/home

Best regards,

Sinead

[Bernhard]

Hi Indranil,

I´d suggest to look here:

SAP Product Support

From there you can jump into more detailed help, eg. for written incidents.

You need a valid s-user to be able to create an incident.

Regards

Bernhard

[ErvinSzolke]

Hi indranil.banerjee3

Start here https://support.sap.com/en/index.html --> Report an Incident. You'll need a customer number and an S-User to create a ticket.

If by any chance your question is about SuccessFactors, I can also recommend you this alternative channel https://support.sap.com/en/my-support/product-support/ask-expert-peer.html

Regards,
Ervin

[alichtenau]

Hi Indranil,

please check SAP Note 1296527 for a detailed explanation.

Cheers,
Andreas