How can I search for an incident (case) number in the SAP-for-me portal

[Paul1202]

In the old support-portal, when choosing incidents on the top line (search), you could simply enter an incident-number and hit the return-key. After a second the incident-content was shown.

In the new SAP-for-Me portal it seems there is no way to do this. One has to choose the search-conditions, then click on "Go" and then you need to scroll down the list to find the incident you are looking for.

This is very annoying. I hope I'm overlooking this functionality. If it is indeed missing, I would like to have this added.

[Wallace]

Hi E. Ocula,

Is this question related to this question from last week?
https://answers.sap.com/questions/13941489/the-problems-with-sap-for-me-portal.html
Best Regards, Wallace

[Shelly-Corcoran]

The option to search for specific case numbers has now been added to the Central Search option in SAP for Me as mentioned in the following:

• KBA 3363874 - How to search for a specific case number - SAP for Me
• See page 8 of the October 2023 wave release notes

[Paul1202]

It was brought to my attention that this is already asked through https://answers.sap.com/questions/13941489/the-problems-with-sap-for-me-portal.html . And SAP answered in that one (last week): "Search with Case ID is being worked on. Well noted and we're trying out best to bring it to production asap"

So I'm looking forward to it

[ashish_fulmali]

I would like to report the same. It is sometime frustrating not getting the case number directly as we use to get in older portal.

[JoeyLi]

Hi Ocula,

Do you have admin rights in SAP for Me?

Best Regards,

Joey

[Paul1202]

Hi Joey,

what do you mean with admin rights ?

I do have the role/function "Super Administrator" in Users

Eddy