Direct Message in notifications not intuitive

[ErvinSzolke]

Hi,

if you send someone a DM using messages.sap.com then that person will receive a notification (as expected) but

• it is not clear from the text that this is a Direct Message .
• It is not consistent and not intuitive that the username link is actually the link to the DM.

See same occurance of the link on screenshot (1 vs. 2). 1st is a DM, 2nd is leading to the universal profile.

  If I see a username link I'd except in every case it is a link to the universal profile.

I'd suggest to linkify the "new message".

Cheers,

Ervin

Cc:

[jerryjanda · Accepted solution]

Please note that I moved all of the feedback here to the SCN Beta Feedback List. Thanks again for the input!

--Jerry

[jerryjanda]

and :

I updated the SCN Beta Feedback List, but I wanted to respond to you both directly in this thread. We are going to implement the features that you requested here. We won't, however, have them available at launch. They are on the road map for future delivery. I can't provide exact dates, but as always, I'll share information as I receive it.

[ErvinSzolke]

Thank you, Jerry for the update!

[jcgood25]

The art of email sending also seems nonexistent?  The current SCN sends me DM emails which are very obvious and don't require hunting for a little yellow circle next to my avatar in the header, which only appears when I've logged in manually by clicking the ghost avatar.

[jerryjanda]

Hi, Jeremy...just so I'm clear -- you're asking whether you can get e-mail notifications whenever you receive a DM in the new community?

[jcgood25]

Yes, that is a start.  If you DM me in the current SCN I will get an email trigger with link to the thread.  If my browser isn't open or I don't go to the proper page in the site (new or old) I would effectively have no idea that someone DM'd me.

I think I added a discussion about emails in general with the new SCN beta.  I currently use emails for many things, specific pages that I 'watch' or when I want immediate updates, I prefer an email.  For less critical things the Track in Communications is sufficient for me.   But ultimately I can tune things however I prefer to work or regulate the level of communications I receive.  SAP Jam also has similar tuning, but more based upon frequency of email and not related to a DOC, Blog, DM, etc.

[jerryjanda]

Gotcha. Thanks for clarifying. I just wanted to make sure that I followed you.

Would you happen to have a link to the other discussion about e-mails in general? I don't want to create redundant threads if I can make sure you're getting the right info from a single source.

Thanks!

[jcgood25]

http://scn.sap.com/thread/3921581

[jerryjanda]

So it looks like e-mail notifications are on the road map. I'll confirm that this applies to everything (notifications, DMs, etc.).

Thanks again!

[moshenaveh]

Hi Jerry & Jeremy, It is on the road and once we have the finalized scope for Email notificaitons, I will share it. Thank you, Moshe

[jerryjanda]

Thanks for the feedback. I've recently taken over this topic, so please let me investigate a bit further and I'll respond as soon as I can.

[JL23]

exact my thought too.

[ErvinSzolke]

Thanks discovering this, Jürgen !