Customer's incidents and systems not displayed

[jsommer79]

When I'm using the pages Services & Support and Systems & Provisioning
then only our (partner's) incidents and systems are displayed, but no incidents and systems of our customers.

For my collegues the same.

Are our privileges not suficcient? If yes, whicht privileges do we need?
Or may there be a misfunction in SAP for ME?

URL's:
https://me.sap.com/servicessupport
https://me.sap.com/systemsprovisioning

[Wallace]

I see this as 6 days back.

Have you ran a support ticket on this?
Yes, you can't get in to run the ticket, but I believe you could call the CIC/Customer Incident Center and take it that way.

Hoping this helps.

Wallace

[thalesvb]

Same issue here. I can see customer's data on (to be retired) ONE Support Launchpad, but nothing on SAP for Me.

KBA 2982890 says "Many cards that are relevant for SAP partners have been integrated into the dashboards Finance & Legal, Portfolio & Products, Services & Support, Systems & Provisioning, and Users & Contacts, which were previously called “Customer Dashboards”, so we are looking into the right place.

If you have any update from SAP can you also post here?

I suggest also to add tag "#partner" which SAP staff is using to publish "SAP for Me for Partners" announcements and "Support Services", maybe will help to bring their attention.

[jsommer79]

Hello Wallace, hello Thales,

FYI: I just noticed that the Support Launchpad for SAP Business One shows the following message at the top: "Support Launchpad for SAP Business One remains your single point of entry to get support. For further info refer to KBA 3325732 SAP Business One Support and SAP for Me."

This confirms that everything remains the same for SAP Business One Partners.
SAP4Me seems to be irrelevant for SAP Business One Partners.

Kind regards

Johannes