Customer's incidents and systems not displayed

[jsommer79]

When I'm using the pages Services & Support and Systems & Provisioning
then only our (partner's) incidents and systems are displayed, but no incidents and systems of our customers.

For my collegues the same.

Are our privileges not suficcient? If yes, whicht privileges do we need?
Or may there be a misfunction in SAP for ME?

URL's:
https://me.sap.com/servicessupport
https://me.sap.com/systemsprovisioning

[Wallace]

I see this as 6 days back.

Have you ran a support ticket on this?
Yes, you can't get in to run the ticket, but I believe you could call the CIC/Customer Incident Center and take it that way.

Hoping this helps.

Wallace

[thalesvb]

Same issue here. I can see customer's data on (to be retired) ONE Support Launchpad, but nothing on SAP for Me.

KBA 2982890 says "Many cards that are relevant for SAP partners have been integrated into the dashboards Finance & Legal, Portfolio & Products, Services & Support, Systems & Provisioning, and Users & Contacts, which were previously called “Customer Dashboards”, so we are looking into the right place.

If you have any update from SAP can you also post here?

I suggest also to add tag "#partner" which SAP staff is using to publish "SAP for Me for Partners" announcements and "Support Services", maybe will help to bring their attention.

[jsommer79]

Hello Wallace, hello Thales,

an aditional information connected with this issue:

I found that when I create an issue in the SAP ONE Support Launchpad under
https://launchpad.support.sap.com/#/incident/create

I cannot select the customers which are available in the Support Launchpad for SAP Business One
https://userapps.support.sap.com/B1support/index.html

I created an incident on this issue. The answer of SAP Support is:
"SAP ONE Support Launchpad does not support Business One. See KBA 2388701"
This KBA (last update 05.05.2023) refers to KBA 3325732 (last update 24.04.2023, see below), wich states that for all SAP Business One Support related topics the Support Launchpad for SAP Business One hast to be used.

I conclude that SAP4Me shares the same database with SAP ONE Support Launchpad, but does not have access to the data of Support Launchpad for SAP Business One.

Consequently, it is absolutely necessary that var partners still have access to the Support Launchpad for SAP Business One after 24 May.

Waiting still for answer from SAP Partner support.

---

3325732 - SAP Business One Support and SAP for Me

https://launchpad.support.sap.com/#/notes/3325732

The Support Launchpad for SAP Business One is still the main entry point for all SAP Business One Support related topics. We recommend that partners search for documentation such as SAP Business One Notes and KBAs in the Launchpad. Once an SAP Note or KBA is selected, you are automatically directed to SAP for Me for the display.

At present it is not possible to search for SAP Business One related materials in SAP for Me or report/access an incident. Please continue to use the Support Launchpad for SAP Business One.

Please open the Request Lizencekey application via https://me.sap.com/licensekey/wizard.

---

Kind regards
Johannes

[Wallace]

Thanks Johannes,
Glad its moving, apologize that I missed the partner part of this.
Hoping it soon gets resolved in a good way.
Wallace