Customer's incidents and systems not displayed

[jsommer79]

When I'm using the pages Services & Support and Systems & Provisioning
then only our (partner's) incidents and systems are displayed, but no incidents and systems of our customers.

For my collegues the same.

Are our privileges not suficcient? If yes, whicht privileges do we need?
Or may there be a misfunction in SAP for ME?

URL's:
https://me.sap.com/servicessupport
https://me.sap.com/systemsprovisioning

[Wallace]

I see this as 6 days back.

Have you ran a support ticket on this?
Yes, you can't get in to run the ticket, but I believe you could call the CIC/Customer Incident Center and take it that way.

Hoping this helps.

Wallace

[thalesvb]

Same issue here. I can see customer's data on (to be retired) ONE Support Launchpad, but nothing on SAP for Me.

KBA 2982890 says "Many cards that are relevant for SAP partners have been integrated into the dashboards Finance & Legal, Portfolio & Products, Services & Support, Systems & Provisioning, and Users & Contacts, which were previously called “Customer Dashboards”, so we are looking into the right place.

If you have any update from SAP can you also post here?

I suggest also to add tag "#partner" which SAP staff is using to publish "SAP for Me for Partners" announcements and "Support Services", maybe will help to bring their attention.

[jsommer79]

Hello Wallace, hello Thales,

as a first action I wrote to SAP Support and SAP Partner Support (partner@sap.com):

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We strongly request not to switch off the SAP Business One Support Launchpad
https://userapps.support.sap.com/B1support/index.html
until all our customer's system information (including license download) and tickets are available at SAP for ME.
Please forward this request to the SAP division in charge.

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If you are also affected as var Partner, maybe you can do the same in order to ensure that access to customer's systems and incidents is still available as of 24 May.

Waiting now for SAP Partner Support's answer.

Kind regards

Johannes