Community Messages do not work

[anton_levin]

Hello,

I have an issue using Community Messages https://messages.sap.com

Reproducible in different browsers and with a cleaned cache. A chat view remains busy saying "The server is currently offline". The browser console shows an HTTP 500 error when trying to make HTTP GET against https://messages.sap.com/api/v2/users/me/channels?include=lastMessage∈clude=unreadMessageCount&web=t...

See the screenshot below for reference:

Do you have any hints for me?

Thanks, Anton

[jerryjanda]

Thanks for reporting, Anton. I'm not aware of any issues, but I'll investigate further.

--Jerry

[amitrathi239]

Hi Jerry,

I am facing similar kind of issue.when ever i click i got the page not found error message.

Amit

[jerryjanda]

Thanks, Amit. I just sent a direct message without any problems. A colleague also hasn't experienced any issues with messaging.

I'll have to investigate further.

--Jerry

[jerryjanda]

anton.levin amit.kumar71 Are you still experiencing problems? IT hasn't found any issues, and nobody else appears to be reporting, so I'm hoping this was just a temporary glitch.

Please let me know.

Thanks!

--Jerry

[amitrathi239]

Hi Jerry,

this is not the temporary as i am getting the same error message since more than a year.

Error message attached.

[anton_levin]

An issue is still valid for me.

[anton_levin]

An update. This issue seems to be account specific. I have tried with my second (linked) account and there everything works as expected.

[jerryjanda]

Thanks to you both for the additional information. Let me investigate further.

--Jerry

[anton_levin]

Hello jerry.janda do you have some updates here or maybe you may mail me a link to the internal ticket/incident (if exists) which I can "watch"? Thanks, Anton

[jerryjanda]

Hi, Anton:

I haven't received any updates, but I did report the bug.

I'm reaching out to my contacts to see if they can let me know what's happening -- or, per your request, provide any ticket information.

--Jerry

[former_member234600]

Hi Anton,

The issue is reported in GitHub (https://github.wdf.sap.corp/relay/relay-server/issues/653) and is under investigation. I will let you know once it is fixed.

Thank you and sorry for inconveniences,

Maryia

[former_member186338]

Strange idea to post the link to the corporate site without external access!

[TammyPowlas]

Hello Anton - I would send this as an e-mail to sapnetwork at sap dot com - this where we are to report site errors.

[anton_levin]

Hello Tammy, interestingly last time moshe.naveh2 asked me to use "Using SAP.com" tag to report [1] site errors. So, reporting via e-mail is yet another new process to me. Thanks for your suggestion. I will give it a try.

[1] https://answers.sap.com/questions/97034/sapcom-mobile-access-doesnt-work.html