Communications not up to date

[nicolas_busson]

Dear SCN support,

I've just received a notification email saying that sent me a direct message. So I logged in to SCN and went to my "Communications" tab in order to answer, but cannot find it whatever filter I use...

Here are a few screenshots taken at 11H48 AM (CET):

No filter (I select ALL communications):

Filter on direct messages:

Email received more than 15 minutes ago:

Are you facing some issues with the communications tab? Or is that possible that the private message was deleted by sender, hence preventing me from answering?

Cheers,

Nicolas.

[oliver · Accepted solution]

Hi Nicolas,

this issue has been resolved by today, when we applied a fix for our activity engine. Apologies for this taking a bit longer then it should have.

Best,

  Oliver

[nicolas_busson · Accepted solution]

Hi Oliver,

Thanks a lot for the feedback. But for your information I still didn't receive any email notification for your answer (seems that I keep receiving emails with one day delay approx.). However I guess this is not the same issue as I can see your answer from the communication tab within SCN.

I'm flagging this question as answered then.

Cheers,

Nick.

[Former Member]

Hi Nicolas,

I didn't delete my message to you.

Regards,

Oxana

[nicolas_busson]

Hi Oxana,

Thanks! I will answer your direct message as soon as possible then.

Cheers,

Nicolas.

[JasonLax]

There have been some issues with delayed receipt of communications inbox messages lately.  IT is working on resolving it ASAP. Some days/times are better than others.

It was first noticed and reported here:

[nicolas_busson]

Hi Jason,

Thanks for the information.

I've just received 11 notifications for your answer, guess the issue is not resolved then

Cheers,

Nicolas.

[Astrid_Gambill]

Nicolas

I got duplicate emails as well, but only 9 of them .

Cheers

Astrid

[JasonLax]

No, it's not. It's still being worked on by IT.

[JasonLax]

I've added this issue to : COMM-2390 Delayed receipt of communications notifications

[Former Member]

Hi Nicolas,

It is a know issue and we opened a ticket on this.

I've added it also to COMM-2156 - Multiple emails being sent following one action.

Thanks,

Oxana