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Cannot access SAP incident area

CSPECENTA
Discoverer
0 Kudos

Recently, whenever I try to access my incidents, or report a new one, be it via a notification link in an email, or manually from support.sap.com, I get redirected to https://authn.hana.ondemand.com/saml2/sp/mds and I get a

authn.hana.ondemand.com is currently unable to handle this request.

HTTP ERROR 500

error. This is happening on one specific PC, while other's on this network can access. I've tried different browsers, networks, restarts, windows updates, connecting with and without a VPN, using a VM, checking hosts file, disabling antivirus, firewall, using WiFi and wired... I'm kind of lost at this point. Issue started about a week ago.

Accepted Solutions (0)

Answers (2)

Answers (2)

Benjamin_Wilk
Advisor
Advisor

Hello Robert,

Does the SAP ONE Support Launchpad work for you, e.g. to try the "Expert Chat" feature to help you solve this issue?

https://launchpad.support.sap.com

Otherwise please call our global toll-free telephone number for contacting SAP support: +800 CALL-1-SAP

Hope this helps. Best regards, Benjamin

ErvinSzolke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Cc: gina.postman , benjamin.wilk could you please take a look at this ?

Thanks and Regards,

Ervin