Can't Download Anything from Support Portal

[Former Member]

Hi,

I can't download anything from SAP support portal ..Please help

[krscheffler · Accepted solution]

Hi Nabil,

Thanks for your inquiry.

First step is to ensure that you have the Software Download authorization on your S-user ID.  You can check this in my Profile to view your authorizations.  If you do not have this authorization, you will need to contact your companies super-administrator to provide you with that authorization.

If you have the authorization, but are having issues with downloading software, you will need to create a message using the XX-SER-SAPSMP-SWC component.  In case you have issues doing so, please contact our Customer Interaction Center department via http://service.sap.com/contactsap

Phone numbers are accessible through the online form.

Thank you,

Kristen

[Former Member · Accepted solution]

Hi Kristen ,

Thnx for your reply,  i have cross checked my profile and it shows that i have super user authorization.And how can i create a message using the XX-SER-SAPSMP-SWC component ?

Regards ,

Nabil

[krscheffler · Accepted solution]

Hi Nabil,

To log a message, go to http://service.sap.com/message.  You will be asked to select a system to create a message. 

Our CIC team can assist you as well in case of issues.  Feel free to contact them via the webform.  Phone numbers for various countries are located on this form.

Thanks,

Kristen